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Lessons Learned From the Implementation of a Bedside Handoff Model

Hagman, Jan MS, RN; Oman, Kathleen PhD, RN, FAEN, FAAN; Kleiner, Catherine PhD, RN; Johnson, Elizabeth BSN, RN; Nordhagen, Jamie BSN, RN, OCN

Journal of Nursing Administration: June 2013 - Volume 43 - Issue 6 - p 315–317
doi: 10.1097/NNA.0b013e3182942afb
Departments: Spotlight on Leadership

At the University of Colorado Hospital, nurse-to-nurse shift reports traditionally occurred in a conference room setting and consisted of nurse-to-nurse verbal communication. Evidence supports moving this information exchange to the patient bedside. This model of report improves clinical effectiveness, patient safety, nurse efficiency, and staff satisfaction. Bedside reporting empowers patients and families to ask questions and contribute to their plan of care and increases patient satisfaction. This article describes the process of implementing and evaluating a model of nurse-to-nurse bedside handoff report.

Author Affiliation: Nurse Manager (Ms Hagman), University of Colorado Hospital, Aurora; Research Nurse Scientist and Associate Professor (Dr Oman), College of Nursing, University of Colorado Denver Research Nurse Scientist (Dr Kleiner), Level II Charge Nurse (Ms Johnson), and Level IV Charge Nurse (Ms Nordhagen), University of Colorado Hospital, Aurora.

The authors declare no conflicts of interest.

Corresponding Author: Ms Hagman, University Of Colorado Hospital, 12605 E 16th Ave, Mail Stop F-765, Aurora, CO 80045 (jan.hagman@uch.edu).

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