Handoff of patient information during shift report between nurses is a time of risk and liability. A quality improvement project was conducted on a 23-bed inpatient unit to measure the value of a bedside change-of-shift report in improving the effectiveness of shift report. Indicators including end-of-shift overtime, call light usage, nurse perceptions, and patient satisfaction were impacted by the change in process.
Author Affiliations: Unit Director (Dr Cairns); Chief Nursing Officer (Ms Lorenz), University of Pittsburgh Medical Center; Associate Professor (Dr Dudjak); Assistant Professor (Dr Hoffmann), School of Nursing, University of Pittsburgh, Pennsylvania.
The authors declare no conflicts of interest.
Correspondence: Dr Cairns, University of Pittsburgh Medical Center, 200 Lothrop Street, Pittsburgh, PA 15213 (firstname.lastname@example.org).
Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal’s Web site (www.jonajournal.com).