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Utilizing Bedside Shift Report to Improve the Effectiveness of Shift Handoff

Cairns, Leslie L. DNP, RN; Dudjak, Linda A. PhD, RN; Hoffmann, Rosemary L. PhD, RN; Lorenz, Holly L. MSN, RN

Journal of Nursing Administration:
doi: 10.1097/NNA.0b013e318283dc02
Articles
Abstract

Handoff of patient information during shift report between nurses is a time of risk and liability. A quality improvement project was conducted on a 23-bed inpatient unit to measure the value of a bedside change-of-shift report in improving the effectiveness of shift report. Indicators including end-of-shift overtime, call light usage, nurse perceptions, and patient satisfaction were impacted by the change in process.

Author Information

Author Affiliations: Unit Director (Dr Cairns); Chief Nursing Officer (Ms Lorenz), University of Pittsburgh Medical Center; Associate Professor (Dr Dudjak); Assistant Professor (Dr Hoffmann), School of Nursing, University of Pittsburgh, Pennsylvania.

The authors declare no conflicts of interest.

Correspondence: Dr Cairns, University of Pittsburgh Medical Center, 200 Lothrop Street, Pittsburgh, PA 15213 (cairnsll@upmc.edu).

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© 2013 Lippincott Williams & Wilkins, Inc.