With the expected nursing shortfall, uncertain economy, and projected increase in volume of persons requiring healthcare, the current models of care delivery cannot be sustained. New delivery models are necessary to maximize nurses’ knowledge, expertise, and time. The authors describe the use of computer simulation using principles of Lean to help design a care delivery model with an enhanced role for the professional nurse.
Author Affiliations: Senior Vice President and Chief NursingExecutive (Dr Swick); Director of Nursing Informatics and Staffing Resource Management (Ms Doulaveris); Lean Consultant (Mr Bagnall); Nursing Informatics Specialist (Ms Womack), Inova Health Systems, Falls Church, Virginia.
The authors declare no conflict of interest.
Correspondence: Ms Doulaveris, Inova Health System, 8110 Gatehouse Road, Falls Church, VA 22042 (firstname.lastname@example.org).
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