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A Framework for Patient Safety, Part 2: Resilience, the Next Frontier

Blouin, Ann Scott PhD, MBA, RN, FACHE; McDonagh, Kathryn J. PhD, RN, FACHE, FAAN

Journal of Nursing Administration:
doi: 10.1097/NNA.0b013e3182346eae

Last month in Part 1, the authors discussed the critical aspects associated with building a safety culture and holding staff and leadership accountable through measurement and expected performance. Sustaining a safety culture begins with the human aspects but must reach beyond the underlying systems and processes, which enable resilience and error prevention in today's complex healthcare environment.

Author Information

Author Affiliations: Executive Vice President (Dr Blouin), The Joint Commission, Oakbrook Terrace; Vice President, Executive Relations (Dr McDonagh), Hospira Inc, Lake Forest, Illinois.

The authors declare no conflict of interest.

Correspondence: Dr Blouin, The Joint Commission, 1 Renaissance Blvd, Oakbrook Terrace, IL 60181 (

© 2011 Lippincott Williams & Wilkins, Inc.