Skip Navigation LinksHome > April 2010 - Volume 40 - Issue 4 > Nurse Managers' Decisions: Fast and Favoring Remediation
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Journal of Nursing Administration:
doi: 10.1097/NNA.0b013e3181d40f7c

Nurse Managers' Decisions: Fast and Favoring Remediation

Effken, Judith A. PhD, RN, FAAN, FACMI; Verran, Joyce A. PhD, RN, FAAN; Logue, Melanie D. MS, RN; Hsu, Ya-Chuan PhD, RN

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How do nurse managers make decisions about quality issues on their units? We asked 10 nurse managers in 3 Arizona hospitals to describe how they resolved a recent quality issue. The managers tended to use a linear, but cognitively expensive strategy, often jumping from problem to solution without a clear goal and selecting solutions biased toward remedial education. Decision support tools should help managers think more systemically and efficiently, while encouraging consideration of more alternatives to reach targeted goals.

© 2010 Lippincott Williams & Wilkins, Inc.



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