Discharge telephone calls made by hospital staff provide invaluable opportunities to prevent adverse events, improve quality of care, and increase patient satisfaction. Similarly, the effect of rounding on patients can improve clinical quality and improve both patient and staff satisfaction. The author discusses how the combination of implementing both nurse leader rounding and discharge telephone calls simultaneously produced powerful positive outcomes in satisfaction and patient quality of care.
Authors' Affiliations: Administrative Director of Service Excellence (Ms Setia), Hackensack University Medical Center, New Jersey; and Research Director (Dr Meade), Analytic Research Associates, Charlottesville, Virginia.
Corresponding author: Ms Setia, Hackensack University Medical Center, 30 Prospect Ave, Hackensack, NJ 07601 (firstname.lastname@example.org).