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Journal of Nursing Administration:
doi: 10.1097/

Servant Leadership: Enhancing Quality of Care and Staff Satisfaction

Neill, Mark W. EdD; Saunders, Nena S. RN, MN

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Servant leadership encompasses a powerful skill set that is particularly effective in implementing a team approach to the delivery of nursing practice. This model encourages the professional growth of nurses and simultaneously promotes the improved delivery of healthcare services through a combination of interdisciplinary teamwork, shared decision making, and ethical behavior. The authors describe the case application of servant leadership principles in a Department of Veterans Affairs Medical Intensive Care Unit located in a large urban center.

© 2008 Lippincott Williams & Wilkins, Inc.



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