Resilient organizations modify structures to meet the demands of the marketplace. The author describes a structure that enables multihospital organizations to innovate and rapidly adapt to changes. Service line management within a matrix model is an evolving rganizational structure for complex systems in which nurses are pivotal members.
School of Nursing, University of Wisconsin – Madison.
Correspondence: School of Nursing, University of Wisconsin – Madison, 600 Highland Ave, Madison, WI 53792 (firstname.lastname@example.org).