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Resilient Organizations: Matrix Model and Service Line Management

Westphal, Judith A. MSN, RN, CNA

Journal of Nursing Administration:

Resilient organizations modify structures to meet the demands of the marketplace. The author describes a structure that enables multihospital organizations to innovate and rapidly adapt to changes. Service line management within a matrix model is an evolving rganizational structure for complex systems in which nurses are pivotal members.

Author Information

School of Nursing, University of Wisconsin – Madison.

Correspondence: School of Nursing, University of Wisconsin – Madison, 600 Highland Ave, Madison, WI 53792 (

© 2005 Lippincott Williams & Wilkins, Inc.