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Journal of Nursing Administration:

A Model for Examining Predictors of Outcomes of Telephone Nursing Advice

Valanis, Barbara DrPH, RN; Tanner, Christine PhD, RN; Moscato, Susan Randles EdD, RN; Shapiro, Susan MS, RN; Izumi, Shigeko MSN, RN; David, Marion PhD; Keyes, Connie MSN, RN; Mayo, Ann DNSc, RN

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Although telephone advice nursing is the fastest-growing nursing specialty, useful information to guide managers’ decisions about how best to structure and support advice services to achieve desired outcomes is unavailable. We identified issues and variables relevant to outcomes of telephone advice from the perspectives of callers, nurses, and the system. Subsequently, we derived a model for studying factors affecting nursing advice outcomes that will help managers identify modifiable factors to improve outcomes of care.

© 2003 Lippincott Williams & Wilkins, Inc.



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