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A New Imperative for Listening to Patients.

Goldberg, M. C. MA, MS, MEd
Journal of Nursing Administration:
ORIGINAL ARTICLE: PDF Only
Abstract

The emotional component of relationships between healthcare providers and patients should be an imperative concern in the increasingly competitive healthcare environment. Its contribution to patient satisfaction and consumer choice will have a profound impact on the traditional view of quality standards.

(C) Lippincott-Raven Publishers.