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Associations Among Healthcare Workplace Safety, Resident Satisfaction, and Quality of Care in Long Term Care Facilities.

Boakye-Dankwa, Ernest MSc, MPH; Teeple, Erin MD, MPH; Gore, Rebecca PhD; Punnett, Laura ScD; Procare Research Team
Journal of Occupational & Environmental Medicine: Post Acceptance: September 22, 2017
doi: 10.1097/JOM.0000000000001163
Original Article: PDF Only

Objective: We performed an integrated cross-sectional analysis of relationships between long term care work environments, employee and resident satisfaction, and quality of patient care.

Methods: Facility-level data came from a network of 203 skilled nursing facilities in 13 states in the eastern United States owned or managed by one company. K-means cluster analysis was applied to investigate clustered associations between safe resident handling program (SRHP) performance, resident care outcomes, employee satisfaction, rates of workers' compensation claims, and resident satisfaction.

Results: Facilities in the better-performing cluster were found to have better patient care outcomes and resident satisfaction; lower rates of workers compensation claims; better SRHP performance; higher employee retention; and greater worker job satisfaction and engagement.

Conclusion: The observed clustered relationships support the utility of integrated performance assessment in long term care facilities.

Copyright (C) 2017 by the American College of Occupational and Environmental Medicine