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Improving Client and Nurse Satisfaction Through the Utilization of Bedside Report

Vines, Mary M. MN, RN, CMSRN, CHES; Dupler, Alice E. JD, APRN-BC; Van Son, Catherine R. PhD, RN; Guido, Ginny W. JD, MSN, RN, FAAN

Journal for Nurses in Professional Development: July/August 2014 - Volume 30 - Issue 4 - p 166–173
doi: 10.1097/NND.0000000000000057
Article

Bedside reporting improves client safety and trust and facilitates nursing teamwork and accountability; however, many nurses do not consider it best practice when caring for their clients. A literature review was conducted to determine whether bedside report is an essential shift handover process that promotes both client and nursing satisfaction. Implications for nurses in professional development are discussed, and strategies for developing and implementing bedside report using Lewin’s theory of planned change are provided.

Mary M. Vines, MN, RN, CMSRN, CHES, is an Adjunct Nursing Instructor at Columbia Basin College, Richland, Washington, and a Surgical Staff Nurse at Kadlec Regional Medical Center, Richland, Washington.

Alice E. Dupler, JD, APRN-BC, is an Associate Professor at the School of Nursing and Human Physiology, Gonzaga University and a Clinical Associate Professor at College of Nursing, Washington State University, Spokane.

Catherine R. Van Son, PhD, RN, is an Assistant Professor at College of Nursing, Washington State University, Spokane.

Ginny W. Guido, JD, MSN, RN, FAAN, is the Regional Director of Nursing and Assistant Dean at College of Nursing, Washington State University, Vancouver.

The authors have disclosed that they have no significant relationship with, or financial interest in, any commercial companies pertaining to this article.

ADDRESS FOR CORRESPONDENCE: Mary Vines, MN, RN, CMSRN, CHES, College of Nursing, Washington State University, P.O. Box 1495, Spokane, WA 99210 (e-mail: mvines12@hotmail.com).

© 2014 by Lippincott Williams & Wilkins, Inc.