Flash Player 9.0.0 is required for the Video Gallery.
Get Adobe Flash Player.
April/June 2017, Volume 32, Issue 2;
Most health care quality improvement (QI) studies focus on the engagement of executive leadership and frontline staff as key factors for success. Little work has been done on understanding how mid-level unit/program managers perceive their role in QI and how capacity could be built at this level to increase success. In this video and article, the authors present an ethnographic study on the experience of hospital middle managers to consider how the expectations and capacity of their current position might influence QI progress organizationally.
Colleague's E-mail is Invalid
Your message has been successfully sent to your colleague.