Chart it to Stop it: A Quality Improvement Study to Increase the Reporting of Workplace Aggression
A multicomponent intervention was attempted in a pediatric emergency department to increase reporting of workplace aggression committed by patients and visitors. Overall reporting decreased from 53% to 47% (p = .06). Reasons for reporting were severity of incident and being asked to report. However, many incidents were not reported. Watch the video and be sure to read the article.
July/September 2016, Volume 31, Issue 3;