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Patients' Perceptions of Bedside Handoff: The Need for a Culture of Always

Ford, Yvonne PhD, RN; Heyman, Anita MSN, NEA-BC, RN; Chapman, Yvonne L. MSN, FNP-BC, RN

doi: 10.1097/NCQ.0000000000000056
Articles

Current literature on patients' perceptions of bedside handoff describes studies using qualitative, anecdotal, and/or indirect measurement. This study identifies patients' perceptions of the bedside handoff through direct and quantitative measurement. The statistically significant findings from a survey of 103 medical surgical adult patients demonstrate that registered nurse bedside handoff has a positive effect on patient perceptions of safety, understanding, and satisfaction. Bedside end-of-shift handoff is most effective when it is performed consistently.

Western Michigan University, Bronson School of Nursing (Dr Ford); Department of Med-Surg and Cardiology, Borgess Medical Center (Ms Heyman); and Department of Nursing, Kalamazoo Valley Community College (Ms Chapman), Kalamazoo, Michigan.

Correspondence: Yvonne Ford, PhD, RN, Western Michigan University, 1903 W Michigan Ave, MS 5345, Bronson School of Nursing, Kalamazoo, MI (yvonne.ford@wmich.edu).

This study was partially funded by Friends of Borgess Nursing. The authors declare no conflict of interest.

Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).

Accepted for Publication: January 7, 2014

Published ahead of print: January 30, 214

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins