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Hospital Nurses' Work Activity in a Technology-Rich Environment: A Triangulated Quality Improvement Assessment.

Higgins, Linda W. PhD, RN; Shovel, Judith A. BSN, RN; Bilderback, Andrew L. MS; Lorenz, Holly L. MSN, RN; Martin, Susan C. MSN, RN; Rogers, Debra J. BSN, RN; Minnier, Tamra E. MSN, RN, FACHE
Journal of Nursing Care Quality: Post Author Corrections: November 10, 2016
doi: 10.1097/NCQ.0000000000000237
Original Article: PDF Only

The aim of this project was to describe hospital nurses' work activity through observations, nurses' perceptions of time spent on tasks, and electronic health record time stamps. Nurses' attitudes toward technology and patients' perceptions and satisfaction with nurses' time at the bedside were also examined. Activities most frequently observed included documenting in and reviewing the electronic health record. Nurses' perceptions of time differed significantly from observations, and most patients rated their satisfaction with nursing time as excellent or good.

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