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Nurses' Perceptions of Quality Care

Ryan, Catherine PhD, RN, APN, CCRN, FAHA; Powlesland, Jean MS, RN; Phillips, Cynthia MS, APN, FNP-C; Raszewski, Rebecca MS, AHIP; Johnson, Alexia MS, APN, CCNS, CCRN, RN-BC; Banks-Enorense, Kelly DNP, APN, ACNS-BC; Agoo, Victor C. MSN, RN, CMSRN; Nacorda-Beltran, Rosalind BSN, RN, CPN; Halloway, Shannon BSN, RN; Martin, Kathleen MS, RN; Smith, Lenore D. BSN, RN, LCSW; Walczak, Debra APN-CCNS; Warda, Jane MS, RN; Washington, Barbara J. MSN, RN; Welsh, Julie MS, APN, CNS-BC, CMSRN, RN-BC, CRRN

doi: 10.1097/NCQ.0000000000000211
Articles

Limited research has been conducted on how nurses define or perceive “quality nursing care.” We conducted focus groups to identify nurses' perceptions of quality care at a Midwestern academic medical center. Transcripts of the focus group sessions were analyzed using thematic analysis techniques, and 11 themes emerged: Leadership, Staffing, Resources, Timeliness, Effective Communication/Collaboration, Professionalism, Relationship-Based Care, Environment/Culture, Simplicity, Outcomes, and Patient Experience.

College of Nursing University of Illinois at Chicago (Dr Ryan); University of Illinois Hospital and Health Sciences System, Chicago (Mss Powlesland, Phillips, Johnson, Nacorda-Beltran, Martin, Smith, Walczak, Warda, Washington, and Welsh, Dr Banks-Enorense, and Mr Agoo); University of Illinois at Chicago Library of the Health Sciences–Chicago (Ms Raszewski); and Rush University College of Nursing, Chicago, Illinois (Ms Halloway).

Correspondence: Catherine Ryan, PhD, RN, APN, CCRN, FAHA, College of Nursing University of Illinois at Chicago, 845 S Damen Ave, Room 744, Chicago, IL 60612 (cryan4@uic.edu).

The authors declare no conflicts of interest.

Accepted for publication: May 22, 2016

Published ahead of print: August 1, 2016

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