Limited research has been conducted on how nurses define or perceive “quality nursing care.” We conducted focus groups to identify nurses' perceptions of quality care at a Midwestern academic medical center. Transcripts of the focus group sessions were analyzed using thematic analysis techniques, and 11 themes emerged: Leadership, Staffing, Resources, Timeliness, Effective Communication/Collaboration, Professionalism, Relationship-Based Care, Environment/Culture, Simplicity, Outcomes, and Patient Experience.
College of Nursing University of Illinois at Chicago (Dr Ryan); University of Illinois Hospital and Health Sciences System, Chicago (Mss Powlesland, Phillips, Johnson, Nacorda-Beltran, Martin, Smith, Walczak, Warda, Washington, and Welsh, Dr Banks-Enorense, and Mr Agoo); University of Illinois at Chicago Library of the Health Sciences–Chicago (Ms Raszewski); and Rush University College of Nursing, Chicago, Illinois (Ms Halloway).
Correspondence: Catherine Ryan, PhD, RN, APN, CCRN, FAHA, College of Nursing University of Illinois at Chicago, 845 S Damen Ave, Room 744, Chicago, IL 60612 (firstname.lastname@example.org).
The authors declare no conflicts of interest.
Accepted for publication: May 22, 2016
Published ahead of print: August 1, 2016