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Improving the Patient's Experience With a Multimodal Quiet-at-Night Initiative

Wilson, Claire DNP, RN, NE-BC; Whiteman, Kimberly DNP, RN; Stephens, Kimberly DNP, RN; Swanson-Biearman, Brenda DNP, MPH, RN; LaBarba, Judy MSN, RN, NE-BC

doi: 10.1097/NCQ.0000000000000219
Articles

This project describes a multifaceted noise reduction program on 2 hospital units designed to ensure a quiet hospital environment, with the goal of improving the patient experience. The noise committee in an urban city hospital developed a plan to control noise including scripted leadership rounding, staff education, a nighttime sleep promotion cart, and visual aids to remind staff to be quiet. Postintervention improvement in patient satisfaction scores was noted.

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Cleveland Clinic Akron General Hospital, Akron, Ohio (Dr Wilson and Ms LaBarba); Waynesburg University, Waynesburg, Pennsylvania (Drs Whiteman and Stephens); and Department of Physician Assistant Studies, John G. Rangos Sr. School of Health Sciences, Duquesne University, Pittsburgh, Pennsylvania (Dr Swanson-Biearman).

Correspondence: Claire Wilson, DNP, RN, NE-BC, Cleveland Clinic Akron General Hospital, 1 Akron General Ave, Akron, OH 44307 (Claire.wilson@akrongeneral.org).

The authors declare no conflicts of interest.

Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).

Accepted for publication: June 17, 2016

Published ahead of print: August 1, 2016

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