This study identified a significant link between Magnet hospitals and higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores across 110 Illinois hospitals. Compared with registered nurse nursing hours per patient-day and registered nurse turnover rate, Magnet status was a stronger contributor to the HCAHPS scores. A moderate to strong, reverse relationship between hospital's percentage of African American patients and HCAHPS scores suggests a need for strengthening culturally sensitive nurse-patient communications.
College of Health and Human Sciences, Northern Illinois University, DeKalb.
Correspondence: Jie Chen, PhD, RN, School of Nursing & Health Studies, College of Health and Human Sciences, Northern Illinois University, 1240 Normal Rd, DeKalb, IL 60115 (firstname.lastname@example.org).
The authors declare no conflict of interest.
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Accepted for publication: March 1, 2014
Published ahead of print: March 28, 2014