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Is the Hospital's Magnet Status Linked to HCAHPS Scores?

Chen, Jie PhD, RN; Koren, Mary Elaine PhD, RN; Munroe, Donna J. PhD, RN; Yao, Ping PhD

Journal of Nursing Care Quality:
doi: 10.1097/NCQ.0000000000000062
Articles
Abstract

This study identified a significant link between Magnet hospitals and higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores across 110 Illinois hospitals. Compared with registered nurse nursing hours per patient-day and registered nurse turnover rate, Magnet status was a stronger contributor to the HCAHPS scores. A moderate to strong, reverse relationship between hospital's percentage of African American patients and HCAHPS scores suggests a need for strengthening culturally sensitive nurse-patient communications.

Author Information

College of Health and Human Sciences, Northern Illinois University, DeKalb.

Correspondence: Jie Chen, PhD, RN, School of Nursing & Health Studies, College of Health and Human Sciences, Northern Illinois University, 1240 Normal Rd, DeKalb, IL 60115 (jchen2@niu.edu).

The authors declare no conflict of interest.

Supplemental digital content is available for this article. Direct URL citation appears in the printed text and is provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).

Accepted for publication: March 1, 2014

Published ahead of print: March 28, 2014

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins