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The Relationship of Bedside Nurses' Emotional Intelligence With Quality of Care

Adams, Kelly L. MSN, RN, PCCN; Iseler, Jackeline I. MSN, RN, ACNS-BC

doi: 10.1097/NCQ.0000000000000039
Articles

Emotional intelligence, a predictor of productivity and success, may impact behaviors responsible for quality of care. This study examined if emotional intelligence of units' bedside nurses is related to the quality of care delivered to the patients. In this study, emotional intelligence was found to be correlated to the number of Clostridium difficile infections, MRSA infections, patient falls with injury, and pressure ulcer screenings (P < .001) in the inpatient acute care setting.

College of Nursing at Michigan State University, East Lansing (Ms Adams), and Frederik Meijer Heart and Vascular Institute, Spectrum Health Hospitals, Grand Rapids (Ms Iseler), Michigan.

Correspondence: Kelly Adams, College of Nursing at Michigan State University, Bott Building for Nursing Education and Research, 1355 Bogue St, Room No. C300, East Lansing, MI 48824 (Kelly.Adams@hc.msu.edu).

This research was supported by a grant from the Nurse Education Research Fund at Spectrum Health.

The authors thank the Research Team comprising Karen Vander Laan, Patricia Burgess, Katie Emery, Jody H. Mendez, Christoffer Schmidt, Trudy Pyle, and Carol Sadat-Akhavi.

The authors declare no conflict of interest.

Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).

Accepted for publication November 2, 2013.

Published ahead of print: December 18, 2013

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins