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Kennedy, Bryan MS, RN, NE-BC; Craig, Janet B. DHA, RN; Wetsel, Margaret PhD, RN; Reimels, Elaine PhD, RN; Wright, Jennifer BSN, RN
Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.
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discharge instructions, discharge phone calls, manager rounding, patient satisfaction, quality improvement
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