Skip Navigation LinksHome > July/September 2013 - Volume 28 - Issue 3 > Developing a Patient-Centered ISHAPED Handoff With Patient/F...
Journal of Nursing Care Quality:
doi: 10.1097/NCQ.0b013e31828b8c9c

Developing a Patient-Centered ISHAPED Handoff With Patient/Family and Parent Advisory Councils

Friesen, Mary Ann PhD, RN, CPHQ; Herbst, Anna MSN, RN; Turner, Jeanine Warisse PhD; Speroni, Karen Gabel PhD, RN; Robinson, James PhD

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Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education modules on implementing patient-centered handoffs.

© 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins


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