Nursing shift report on the medical-surgical units of a large teaching hospital was modified from a recorded report to a blend of both recorded and bedside components. Comparisons between baseline and postimplementation data indicated increased patient satisfaction and nurse perception of accountability and patient involvement but reduced nurse perceptions of efficiency and effectiveness of report. Patient falls at shift change and medication errors were reduced, whereas nurse overtime remained unchanged.
School of Nursing, West Virginia University (Dr Sand-Jecklin); and Neurology Clinic, West Virginia University Healthcare (Mr Sherman), Morgantown.
Correspondence: Jay Sherman, ME, CNRN, WVU Eye Institute, 3rd Floor, PO Box 782, Morgantown, WV 26506 (firstname.lastname@example.org).
The authors have no conflicts of interest to declare.
Accepted for publication: October 20, 2012
Published online before print: November 19, 2012