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Journal of Nursing Care Quality:
doi: 10.1097/NCQ.0b013e31824ebbd7

Developing a Standardized Tool to Improve Nurse Communication During Shift Report

Jukkala, Angela M. PhD, RN, CNL, CNE; James, David DNP, MSN, RN; Autrey, Pamela PhD, MSN, MBA, RN; Azuero, Andres PhD; Miltner, Rebecca PhD, RNC

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Standardization of communication has been suggested as an effective approach to improve communication during patient handoffs such as shift report. Using the clinical microsystem framework, unit leaders and nursing staff developed and pilot tested the medical intensive care unit communication tool. Findings from the pilot study indicated that perceived communication among nurses in general and communication specific to shift report improved significantly following implementation of the tool.

© 2012 Lippincott Williams & Wilkins, Inc.


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