Skip Navigation LinksHome > April/June 2012 - Volume 27 - Issue 2 > Separating Predictable and Unpredictable Work to Manage Inte...
Journal of Nursing Care Quality:
doi: 10.1097/NCQ.0b013e3182385df1
Articles

Separating Predictable and Unpredictable Work to Manage Interruptions and Promote Safe and Effective Work Flow

Kowinsky, Amy M. RD, LDN; Shovel, Judith MSN, RN; McLaughlin, Maribeth MPM, BSN; Vertacnik, Lisa MSN, RN; Greenhouse, Pamela K. MBA; Martin, Susan Christie MSN, RN; Minnier, Tamra E. MSN, RN, FACHE

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Abstract

Predictable and unpredictable patient care tasks compete for caregiver time and attention, making it difficult for patient care staff to reliably and consistently meet patient needs. We have piloted a redesigned care model that separates the work of patient care technicians based on task predictability and creates role specificity. This care model shows promise in improving the ability of staff to reliably complete tasks in a more consistent and timely manner.

© 2012 Lippincott Williams & Wilkins, Inc.

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