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Condition Concern: An Innovative Response System for Enhancing Hospitalized Patient Care and Safety

Baird, Sylvia K. MM, BSN, RN; Turbin, Lynn Bobel MSN, RN, CCRN, NE-BC

doi: 10.1097/NCQ.0b013e31820b1f91
Articles

Patient safety is rapidly becoming everyone's responsibility. Bedside clinicians, physicians, and ancillary and administrative staff are well aware of their roles in patient safety, but patients and their families are becoming increasingly knowledgeable about potential safety issues related to hospitalization. This article describes how a Midwestern regional health care system enhances safety for its hospitalized patients through a program called “Condition Concern,” designed to provide patients and their families/friends with a quick, convenient method for reporting unattended care concerns. The program's structure is described along with postimplementation findings to date.

Nursing Quality Department (Ms Baird), and Adult Critical Care (Ms Turbin), Spectrum Health Hospitals, Grand Rapids, Michigan.

Correspondence: Sylvia K. Baird, MM, BSN, RN, Spectrum Health Hospitals, 1840 Wealthy St, SE Grand Rapids, MI 49506 (sylvia.baird@spectrum-health.org).

The authors thank the Spectrum Health Patient Relations Department, the Administrative Associate Managers, and the Nursing Quality Department's Data Entry Technician for their assistance. Editorial assistance in the preparation of this article was provided by Beyond Words, Inc. Although Beyond Words supplied paid professional editing services, this does not indicate its endorsement of, agreement with, or responsibility for the content of the article.

Accepted for publication: December 11, 2010.

© 2011 Lippincott Williams & Wilkins, Inc.