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Link Between Patients Perceptions of Their Acute Care Hospital Experience and Institutions Injurious Fall Rates

Tzeng, Huey-Ming PhD, RN; Hu, Hsou Mei PhD, MBA, MHS; Yin, Chang-Yi MA; Johnson, Daniel MA, AIA

doi: 10.1097/NCQ.0b013e3181f9604d
Articles

This exploratory study used 4 publicly available large data sets to determine whether significant correlations exist between patients’ perceptions of their acute care hospital experience and hospital-acquired injurious fall rates at their hospitals in the states of California, Florida, and New York in 2007. The results showed that the higher the inpatient satisfaction levels with the responsiveness of hospital staff and cleanliness and quietness of the hospital environment, the lower were the injurious fall rates.

Department of Nursing, School of Health Professions and Studies, The University of Michigan–Flint (Dr Tzeng); Office of Clinical Affairs, The University of Michigan Hospitals & Health Centers, Ann Arbor (Dr Hu); IN-SITE LLC, Ann Arbor, Michigan (Mr Johnson); and Chinese Culture University, Department of History, Taipei, Taiwan (Mr Yin).

Correspondence: Huey-Ming Tzeng, PhD, RN, Department of Nursing, School of Health Professions and Studies, The University of Michigan-Flint, 303 E Kearsley St, 2180 WS White Bldg, Flint, MI 48502-1950 (tzenghm@gmail.com).

Accepted for publication: August 20, 2010.

© 2011 Lippincott Williams & Wilkins, Inc.