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Are Call Light Use and Response Time Correlated With Inpatient Falls and Inpatient Dissatisfaction?

Tzeng, Huey-Ming PhD, RN; Yin, Chang-Yi MA

doi: 10.1097/NCQ.0b013e3181955f30
Article

Inpatients use call lights to seek nurses' assistance. Although implied in patient safety, no studies have analyzed data related to the use of or response time to call lights collected by existing tracking mechanisms monitoring nursing practice. This study used archived hospital data to determine the correlation of the call light use rate and the average call light response time with the fall rate, injurious fall rate, and patient satisfaction scores in acute inpatient care settings.

Division of Nursing Business and Health Systems, School of Nursing, University of Michigan, Ann Arbor (Dr Tzeng); and Department of History, Chinese Culture University, Taipei, Taiwan (Mr Yin).

Corresponding Author: Huey-Ming Tzeng, PhD, RN, Division of Nursing Business and Health Systems, School of Nursing, University of Michigan, 400 N Ingalls, Room 4156, Ann Arbor, MI 48109 (tzeng_hueyming@yahoo.com).

Accepted for publication: November 8, 2008

© 2009 Lippincott Williams & Wilkins, Inc.