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Bedside Handover: Quality Improvement Strategy to Transform Care at the Bedside

Chaboyer, Wendy PhD, RN; McMurray, Anne PhD, AM; Johnson, Joanne MHS, RN; Hardy, Linda RN; Wallis, Marianne PhD, RN; (Sylvia) Chu, Fang Ying MN, RN

doi: 10.1097/01.NCQ.0000347450.90676.d9
Article

This quality improvement project implemented bedside handover in nursing. Using Lewin's 3-Step Model for Change, 3 wards in an Australian hospital changed from verbal reporting in an isolated room to bedside handover. Practice guidelines and a competency standard were developed. The change was received positively by both staff and patients. Staff members reported that bedside handover improved safety, efficiency, teamwork, and the level of support from senior staff members.

Research Centre for Clinical Practice Innovation (Dr Chaboyer and Ms Chu) and School of Nursing and Midwifery (Drs Chaboyer and Wallis), Griffith University, Gold Coast, Queensland, Australia; Murdoch University, Mandurah, Western Australia, Australia (Dr McMurray); Medical Business Unit of West Moreton South Burnett Health Services District at Ipswich, Queensland, Australia (Ms Johnson); Toowoomba Hospital, Toowoomba, Queensland, Australia (Ms Hardy); and Department of Nursing, Tzu Chi College of Technology, Hua Lien, Taiwan (Ms Chu).

Corresponding Author: Wendy Chaboyer, PhD, RN, Research Centre for Clinical Practice, Innovation, Gold Coast Campus, Griffith University, Queensland 4222, Australia (W.Chaboyer@griffith.edu.au).

Accepted for publication: September 14, 2008

© 2009 Lippincott Williams & Wilkins, Inc.