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Effect of PatientCentered Care on Patient Satisfaction and Quality of Care

Wolf, Debra M. PhD, RN; Lehman, Lisa BSN, RN; Quinlin, Robert MD; Zullo, Thomas PhD; Hoffman, Leslie PhD, RN, FAAN

doi: 10.1097/01.NCQ.0000336672.02725.a5
Article

A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.

University of Pittsburgh Medical Center – St. Margaret, Pittsburgh, Pennsylvania (Drs Wolf and Quinlin and Ms Lehman); Department of Acute/Tertiary Care, School of Nursing (Drs Zullo and Hoffman), University of Pittsburgh, Pittsburgh, Pennsylvania; and Center of Excellence for Bariatrics, University of Pittsburgh Medical Center St. Margaret (Dr Quinlin).

Corresponding Author: Debra M. Wolf, PhD, RN, 2370 Trimble Rd, Pittsburgh, PA 15237 (6wolfs@comcast.net).

Accepted for publication: November 21, 2007

© 2008 Lippincott Williams & Wilkins, Inc.