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Journal of Nursing Care Quality:
Managing Clinical Outcomes

Visitation in Critical Care: Processes and Outcomes of a Performance Improvement Initiative

Roland, Patricia BSN, RN, CCRN; Russell, Janet RN, CCRN; Richards, Kathy Culpepper PhD, RN; Sullivan, Sheila Cox PhD(C), RN, CCRN

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Abstract

When family members became dissatisfied with a restrictive visiting policy in a combined coronary and medical intensive care unit, this situation was seen as an opportunity to better meet patient and family needs. A review of the literature indicated that open visitation policies enhance patient and family satisfaction, while a survey of patients, families, and health care team members revealed a desire for a more open visitation policy. Nursing staff, with input from other disciplines, developed and implemented a less restrictive visitation policy. Post-intervention surveys revealed higher patient and family satisfaction and a marked decrease in formal complaints.

© 2001 Lippincott Williams & Wilkins, Inc.

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