Skip Navigation LinksHome > January 2001 - Volume 15 - Issue 2 > Visitation in Critical Care: Processes and Outcomes of a Per...
Journal of Nursing Care Quality:
Managing Clinical Outcomes

Visitation in Critical Care: Processes and Outcomes of a Performance Improvement Initiative

Roland, Patricia BSN, RN, CCRN; Russell, Janet RN, CCRN; Richards, Kathy Culpepper PhD, RN; Sullivan, Sheila Cox PhD(C), RN, CCRN

Collapse Box


When family members became dissatisfied with a restrictive visiting policy in a combined coronary and medical intensive care unit, this situation was seen as an opportunity to better meet patient and family needs. A review of the literature indicated that open visitation policies enhance patient and family satisfaction, while a survey of patients, families, and health care team members revealed a desire for a more open visitation policy. Nursing staff, with input from other disciplines, developed and implemented a less restrictive visitation policy. Post-intervention surveys revealed higher patient and family satisfaction and a marked decrease in formal complaints.

© 2001 Lippincott Williams & Wilkins, Inc.


Article Tools


Article Level Metrics

Search for Similar Articles
You may search for similar articles that contain these same keywords or you may modify the keyword list to augment your search.