Using Data in the Case Management ProcessNoetscher, Cheryl M. MS, RNJournal of Nursing Care Quality: Using Health Care Data To Improve Utilization and Outcomes Abstract Author Information This article describes the role of the case manager in improving hospital utilization and outcomes. It suggests a number of indicators for measurement of quality and resource use based on extensive experience with the case management process. It also provides guidance concerning the development and use of these indicators within acute care organizations. It provides information concerning specific situations encountered by case managers. Manager; Department of Case Management; Crouse Hospital; Syracuse, New York © 1999 Aspen Publishers, Inc.