Skip Navigation LinksHome > August 1999 - Volume 13 - Issue 6 > Reengineering the Role of a Nurse Manager in a Patient-Cente...
Journal of Nursing Care Quality:
Population-Specific Improvement

Reengineering the Role of a Nurse Manager in a Patient-Centered Care Organization

Miller, Elvira EdD, RN

Collapse Box


The Department of Veterans Affairs Medical Center in New York City expanded the role of a nurse manager to a manager and leader of the interdisciplinary team within a structure reorganized to focus on patients. As the literature noted the critical nature of the role of a middle manager, an interdisciplinary team reached the consensus that a registered nurse with progressive clinical and head nurse experience should be the first-line manager in a patient-centered care organization. The process of reengineering the role of a Patient Care Team Coordinator (PCTC), the support systems designed to develop the new leadership role, and the benefits associated with the changes implemented are discussed. The functional statement for the PCTC's position is included, as well as an organizational structure to show how staff are grouped to promote the continuity and coordination of care provided to patients.

Copyright © 1999 by Aspen Publishers, Inc.


Article Tools


Article Level Metrics

Search for Similar Articles
You may search for similar articles that contain these same keywords or you may modify the keyword list to augment your search.