The Innovation: AFCS
In all 5 programs, contraceptive services tailored to adolescents were nonexistent or limited, thus requiring adaptation of AFCS to local contexts. In Ethiopia, Vietnam, and Mozambique, the innovation's adaptation and subsequent piloting was initiated by the resource teams in partnership with the user organizations. In Ghana and Tanzania, the user organizations sought to scale up AFCS from 4 pilot sites in Ghana and 5 in Tanzania. In all 5 programs, the pilot experience informed decisions about streamlining AFCS for scale-up. While contextual differences informed the design of AFCS, all programs provided AFCS as part of a broader adolescent-friendly service package that subscribed to WHO's above-mentioned definition. The following key characteristics of AFCS were emphasized: privacy and confidentiality; use of trained, nonjudgmental providers; availability of a full range of methods; free or subsidized services; and adolescent involvement in design, implementation, and quality improvement of services.7,28–31 To reach more adolescents, AFCS were offered by the public sector in partnership with the private sector and/or through multiple service delivery channels (e.g., pharmacies in Vietnam, workplace satellite clinics in Ghana, and community-based distribution in Ghana, Tanzania, Ethiopia, and Mozambique). Four programs created community support and generated demand for AFCS through peer educators, youth groups, and community sensitization workshops; whereas the fifth, Vietnam, used social marketing and mass media to generate demand. In 3 programs, linkages were established between AFCS and school-based life skills and SRH education implemented by ministries of education.
During the implementation process, each program primarily pursued 2 types of scale-up—expansion and institutionalization—and made strategic choices about dissemination and advocacy, organizational processes, cost and resource mobilization, and M&E of AFCS. The addition of HIV care and treatment to the service package in Mozambique represented a third type of scale-up: diversification.32 The strategic choices differed depending on the type of scale-up being pursued (ie, expansion or institutionalization) but for brevity these are described together below.
Type of Scale
On examining the type of scale pursued by each program, we found that all had strong components of both expansion and institutionalization (Table 3). AFCS was expanded to new sites and provinces/regions to increase service coverage, although the degree of expansion differed among the programs—from national scale in Mozambique where 244 AFCS sites were established in all 11 provinces to Vietnam where AFCS were scaled up to 28 sites in 17 of the country's 63 provinces.18,22 The expansion process ranged from 4 to 12 years across the 5 programs; expansion was phased and gradual to ensure lessons were incorporated as scale-up occurred (Table 4). Regarding institutionalization, all 5 countries developed adolescent health strategies and included references to adolescent-friendly services in key policies (e.g., national AIDS strategic plans, poverty reduction strategies). Additionally, ministries of health developed and/or revised guidelines, curricula, and tools to support AFCS delivery, and AFCS was included to varying degrees in existing government work plans and budgets.
Dissemination and Advocacy
In all 5 countries, initial political will to address adolescent sexual and reproductive health (ASRH) was a driver for scale-up. To increase key stakeholders' support and ownership of AFCS, resource teams made strategic advocacy and dissemination decisions building on formal commitments that came in the form of memoranda of understanding and clear agreements with the resource team. Advocacy was pursued through national ASRH working groups, coordinating committees, and civil society coalitions. Some results from this targeted advocacy include the removal of restrictions for long-acting methods for unmarried, nulliparous adolescents in Vietnam.33 Resource teams advocated with ministries of health to address health system gaps that could undermine AFCS delivery (e.g., commodity security); however, actors working on health systems strengthening more broadly were not adequately engaged to address the full range of health system barriers to AFCS provision (e.g., human resource allocations). In 4 programs, specific efforts were made to build adolescents' capacity as advocates to influence policymaking and to play leadership roles in adolescent-related programming. This helped cultivate larger youth movements and increased accountability of government and private service delivery organizations.
To institutionalize AFCS, advocacy was complemented by technical support and dissemination of tools and curricula needed for AFCS provision. In all 5 programs, national in-service training curricula, job aids (e.g., adolescent contraceptive counseling cue cards), facility assessment tools, and supervision checklists for adolescent-friendly health services, including AFCS, were developed and disseminated. Frequently, user organizations adapted these curricula and tools from existing Pathfinder and UNFPA materials, expediting the process. Dissemination was facilitated by learning tours to other countries and by visits to pilot/model AFCS sites by health system staff and government decision-makers. National and regional networks of trainers in adolescent-friendly health services were created in all 5 countries to rapidly roll out service provider training. Throughout implementation, all programs cultivated government champions from district to national levels to support scale-up.
Organizing the scale-up process involved decisions about stakeholder involvement, program design and adaptation, establishing actors' roles and expectations, and determining the pace for scale-up. In the 5 programs, the public sector scaled up AFCS by integrating AFCS into existing public health facilities. Given the context of health system decentralization and relatively weak health systems, the resource teams provided significant technical and management capacity building to district-, regional-, and central-level authorities. In all programs, AFCS scale-up was systematic, with planned annual targets for expansion and clear site selection criteria considering facility type and extent of geographic expansion, including potential to reach large numbers of adolescent clients.
Costs and Resource Mobilization
Strategic choices made about resource mobilization and containing costs during scale-up included the use of existing health facilities, resource diversification, and capacity building for resource management and advocacy. In all programs, scale-up was supported partially or wholly by donor funding that enabled the initial expansion and institutionalization of AFCS. In some instances, the resource team worked with the government to combine funding streams and bring on new donors to cover new service expansion initiatives. In Ethiopia, this entailed combining 2 subsequent USAID-funded projects with similar objectives and mobilizing private funding. In Mozambique, new donors supported the expansion of coverage to new provinces and further adaptations to the innovation (e.g., integrating HIV services into the ASRH package during scale-up).
With sustainability as a goal, all programs conducted advocacy to include AFCS within national, regional, and district budgets and work plans, or in the case of NGO partners within their existing programs and budgets. Success varied by program, with the greatest in Mozambique and Ethiopia, where the resource team simultaneously conducted advocacy and strengthened government partners' capacity to include AFCS in budgets and work plans.
In Mozambique, the resource team calculated program costs and cost per adolescent served and then based on these costs provided districts with budget estimates for AFCS and level of donor contribution to secure proportionate government contributions for AFCS. Incorporation of AFCS within district budgets then fed into the national budget. Costing data were also used to demonstrate how costs per person would decrease over time due to economies of scale as a way of advocating for service expansion to an additional province.
Monitoring and Evaluation
Age- and sex-disaggregated data are essential to determine adolescents' access to services and retention for care. However, in the beginning of the scale-up process, 4 countries did not have a national health management information system (HMIS) that supported age-disaggregated data by age cohorts 10–14, 15–19, and 20–24. Therefore, in all countries but Ghana, the resource team conducted advocacy to influence the design of HMIS. In the interim, programs used modified data collection forms to enable greater understanding of adolescent service usage patterns by age cohort. Information collected included sex, age, method mix, and whether service visits were new or revisits as an indicator of retention for care.
The programs all faced challenges in maintaining quality as service delivery sites expanded, particularly because AFCS depends heavily on respectful, unbiased provider attitudes and behaviors. Therefore, programs built in mechanisms to support monitoring of service quality and use of monitoring data to inform program decisions. In Tanzania and Ghana, mystery clients were employed, whereas in Vietnam and Mozambique, client exit interviews were conducted. Results from both methodologies found a high level of client satisfaction in Tanzania, Mozambique, and Vietnam, with more mixed results in Ghana.15,18,20,24 Adolescent clients identified gaps in the provision of a full range of services beyond contraception and instances of negative provider attitudes. In Mozambique and Ethiopia, quarterly review meetings were also held among district and regional health authorities, health facility staff, and peer educators, using a set of guided questions to review monitoring data and address gaps in quality. When a quality decline was identified in Mozambique, assessment and certification procedures were established to help ensure a minimum level of quality among master trainers in the national training networks and at AFCS sites.
In 4 programs, monitoring was complemented by either internal or external evaluations of AFCS scale-up. In Vietnam and Mozambique, these evaluations were conducted at various intervals during scale-up, informing subsequent phases and guiding strategic choices. In Vietnam, the evaluation of the first phase of ACFS implementation showed that commune-level facilities reached a limited number of adolescents (on average 33 adolescent visits per month); therefore, they decided to establish AFCS at higher volume reproductive health centers.24 Although the monitoring of the expansion process in all 5 programs was well-documented (e.g., evaluations, operations research, data on numbers of sites and service visits), the institutionalization process was not consistently and systematically documented.
DISCUSSION: LESSONS FROM SCALE-UP
Analysis using the ExpandNet/WHO Framework revealed strengths, challenges, and gaps in AFCS scale-up in the 5 countries. The lessons that emerged can inform future scale-up efforts to expand adolescents' access to and use of HIV and other services referenced in the HIV Investment Framework. Successful scale-up requires national, regional/provincial, and district government commitment to the scale-up process and making decisions at the onset about the extent of scale the country will pursue to achieve its goals.
In all programs, an emphasis on both expansion and institutionalization created important synergies that contributed to sustainable scale-up of AFCS. The supportive policy environment cultivated as part of institutionalization laid the foundation for expansion of services, whereas expansion led to greater service usage by adolescents and generated momentum that spurred adolescents and civil society to hold governments accountable for fully operationalizing adolescent health policies. Timing played a significant role in solidifying this synergistic relationship; to generate momentum, it was critical that service roll out happened soon after the policy environment was created. As expansion proceeded, additional steps to institutionalize AFCS (e.g., dissemination of technical expertise, tools, and curricula) were essential for efficient scale-up, achievement of economies of scale, and sustainability of AFCS. In Mozambique, once a solid foundation had been laid in terms of both expansion and institutionalization, diversification was an effective way to address a broader range of adolescent health needs.
A unique factor in AFCS scale-up is that adolescents have less of a political voice and their needs are often overlooked by policy-makers and decision-makers; therefore, extra steps are required to engage adolescents and elevate adolescent health issues as a priority. In 4 programs, adolescents played a crucial role in advocating with community leaders, governments, and civil society for the establishment and scale-up of AFCS. As peer educators, they generated demand for AFCS and served as a bridge between the community and health facility, providing information and nonclinical contraceptive methods and making referrals for clinical services. Although the analysis showed that peer educators and other adolescent-led interventions were critical enablers of AFCS use, the challenges of retention and performance must also be considered when planning for scale-up.
All 5 programs chose to use pilot or previously established model sites as a mechanism for advocacy, learning, and dissemination. Using pilot/model sites allowed adolescents and health providers to see successful AFCS implementation and created learning opportunities for newly trained AFCS providers. For district- and regional-level decision-makers, these sites helped foster goodwill and political commitment to expanding AFCS.
Results of this analysis suggest the importance of examining the strengths and weaknesses of the health delivery system in each country and planning for scale-up accordingly. As much as possible, investments to address gaps in basic service delivery should be made before adding adolescent-friendly components. In the 5 experiences, some of the foundational challenges included low-quality contraceptive services for all clients, with some methods unavailable due to untrained providers or the unavailability of commodities, weak supervision systems, and the inability to make informed management decisions because of lack of age-disaggregated data. As a result, AFCS scale-up required unanticipated investments to ensure that basic contraceptive services were in place before addressing the specific needs of adolescents, restricting the degree and speed of expansion.
Scale-up of AFCS is important; however, services must be sustained over time to achieve better health outcomes. After the initial externally funded programs ended, the degree of AFCS sustainability varied across the countries. Factors that influenced sustainability included the: degree of expansion; extent of institutionalization, especially regarding the establishment of systems to support AFCS delivery, incorporation of AFCS into relevant budget lines, and integration of AFCS into pre-service curricula; and the level of adolescent engagement. As AFCS provision is contingent on trained staff, turnover can undermine sustainability, stressing the importance of incorporating AFCS into pre-service and alleviating the need for ongoing in-service training. In Mozambique, level of scale and corresponding numbers of trained providers helped mitigate the effects of staff turnover, as trained staff were often transferred to another AFCS facility. National-level scale also created greater visibility of services, making them harder to dismantle. In addition, the systems created to support national-level scale (e.g., a network of trainers) and budget allocations dedicated to AFCS helped maintain the presence of services. Strong adolescent and youth engagement also held government accountable for sustaining services even when a change in ministerial leadership led to a weakening in political will regarding AFCS.
Any scale-up process requires assessing costs and mobilizing resources. Concerted attention was placed on building capacity for and including AFCS within national and regional/provincial budgets and work plans to help sustain services once external funding ended. Governments creatively leveraged multiple funding streams to provide comprehensive services and worked to include adolescent-focused services in budget allocations and commitments. However, with the exception of Mozambique, costing estimates for ACFS were unavailable, constraining both the resource teams' ability to advocate and the governments' ability to make adequate budget allocations.
Although data informed decisions throughout the scale-up process, M&E of AFCS posed significant challenges in all countries, largely because of the lack of age-disaggregated data within the existing HMIS. As countries scale up adolescent services referenced in the HIV Investment Framework, it will be important to engage with development partners and stakeholders involved in broader health system strengthening efforts to revise national HMIS. In addition, all 5 experiences demonstrate that collecting and routinely examining service quality data is critical to ensuring fidelity to the innovation during expansion.
The analysis found a gap in the documentation of the processes and milestones of institutionalization, particularly compared with the quantity of data collected on expansion. Although capturing data related to institutionalization can be less straightforward, it should be valued equally and must be part of any scale-up process. Failure to systematically track institutionalization can result in insufficient attention and resources dedicated to this type of scale by the resource team, user organizations, and external funders. Furthermore, it limits the ability to monitor the progress and quality of institutionalization efforts and to take corrective actions.
The scale-up of AFCS in these 5 countries marks an important step forward in meeting adolescents' contraceptive needs. However, there remains much to do. Adolescents continue to bear a disproportionate burden of poor SRH outcomes, including HIV incidence. Significant investments must be made in scaling up integrated SRH services and interventions for adolescents, including the package of services prioritized in the HIV Investment Framework. The learnings from this analysis—such as the importance of pursuing both institutionalization and expansion of services for adolescents, empowering adolescents as agents of change, and strengthening health systems, including age-disaggregated HMIS, to sustain adolescent-friendly service delivery—should be used to inform future scale-up strategies. Furthermore, the analysis identified challenges to scaling up services for adolescents that governments, development partners, and donors must collaboratively address. These include the challenge of incorporating services for adolescents in national budget lines, reliance on external funds to catalyze scale-up of services for adolescents, lack of international donor commitments to this population, and need to identify new strategies to reach the most vulnerable adolescents at scale. We conclude that the ExpandNet/WHO framework is useful for retrospective and comparative review, but is more useful when applied at program outset to ensure a systematic approach to scaling-up.
Venkatraman Chandra-Mouli of the World Health Organization's Department of Reproductive Health and Research, Ruth Simmons of the University of Michigan and ExpandNet Secretariat, Carla Silveira and Ana Jacinto of Pathfinder International/Mozambique, Le Ngoc Bao of Pathfinder International/Vietnam, Worknesh Kereta of Pathfinder International/Ethiopia, and Julio Pacca of Pathfinder International contributed to the article by reviewing and providing helpful feedback. Sarah Eckhoff of Pathfinder International contributed to the article by providing inputs into earlier drafts of the article. Olivia Moseley and Sarah Burns of Pathfinder International contributed to the article by providing editorial assistance and reference support, respectively.
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Keywords:© 2014 by Lippincott Williams & Wilkins
adolescents; adolescent-friendly services; contraception; HIV; scale up; sexual and reproductive health