When communication fails: Resolving end-of-life impassesDavenport, Lisa Z. MSHS, PA-C; Schopp, Georgeanne MS, LMFTJournal of the American Academy of Physician Assistants: June 2014 - Volume 27 - Issue 6 - p 28–31 doi: 10.1097/01.JAA.0000444733.31916.2b Case Report Abstract Author Information ABSTRACT: Various protocols and advance directives can prepare physician assistants for difficult conversations with patients about end-of-life care. This case scenario explores the roles and influences that complicated one patient's care and how the situation was resolved. Lisa Z. Davenport is an assistant professor at South University in Savannah, Ga. Georgeanne Schopp is a marriage and family therapist in private practice in Savannah, Ga., and Hilton Head, S.C., and a guest lecturer in the South University PA program. The authors have disclosed no potential conflicts of interest, financial or otherwise. © 2014 American Academy of Physician Assistants.