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Infants & Young Children:
doi: 10.1097/IYC.0b013e3182a21935
Original Study

“More Time. More Showing. More Helping. That's How It Sticks”: The Perspectives of Early Childhood Coachees

Knoche, Lisa L. PhD; Kuhn, Miriam EdS; Eum, Jungwon MA

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Author Information

University of Nebraska-Lincoln, Lincoln, NE.

Correspondence: Lisa L. Knoche, PhD, University of Nebraska-Lincoln, Nebraska Center for Research on Children, Youth, Families and Schools, 216 Mabel Lee Hall, Lincoln, NE 68588 ( lknoche2@unl.edu).

Sincere appreciation is extended to the early childhood practitioners, families, and coaches who provided their time and insight. The authors also thank Sue Bainter, Christine Marvin, Gayatri Jayaraman, Michelle Howell Smith, and Sandra Scruggs for their help in data collection, processing and coding.

This research is supported by a subcontract awarded to Dr. Lisa L. Knoche by the Nebraska Children and Families Foundation/Nebraska Department of Health and Human Services as part of the American Recovery and Reinvestment Act (ARRA). The research was conducted in partnership with the Nebraska Department of Education—Office of Early Childhood. The opinions expressed herein are those of the investigators and do not reflect those of the funding agency.

The authors declare no known conflicts of interest.

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Abstract

Coaching is used in early childhood settings to support positive outcomes for young children and families. Although some research shows the effectiveness of coaching on practice and outcomes, little information is available on the experiences and perspectives of “coachees” as recipients of coaching support. The purpose of this in-depth, qualitative study was to understand, from the coachees' point of view, the benefits and challenges of participating in an early childhood coaching relationship. Twenty-one parents, preschool teachers, and child care providers who had engaged in coaching relationships participated in interviews and completed surveys regarding their experiences and perspectives. Data were thematically analyzed. Five overall themes and 16 subthemes emerged as salient to the experiences of these coachees: (a) qualities of the coach, (b) resources provided by the coach, (c) qualities of the coach–coachee relationship, (d) coachee transformation, and (e) challenges to the coaching process. The study identifies strengths and limitations of coaching and contributes to the understanding of essential characteristics and the implementation of coaching as a practice for supporting adult learning. The study has implications for the hiring of early childhood coaches and design of coach professional development activities.

THE primary goal of any early childhood program, including parent and child education and child-specific early intervention services, is to promote the well-being of children and families. Often, the purpose is specifically to improve and support positive outcomes for young children across developmental domains. To do so, many early childhood professionals assume indirect service roles and engage in partnerships with families, child care providers, and preschool teachers who provide the direct education, care, or intervention with children within home, child care, and preschool environments. These early childhood consultants engage in behaviors such as listening, observing, modeling, providing feedback, and may simply facilitate problem solving. Collectively, these strategies have been associated with definitions of collaborative consultation in early childhood programs (Buysse & Wesley, 2005), as they reflect shared responsibilities for the identification of challenges, solutions, and improved practice. Furthermore, these consulting behaviors may reflect the practice of coaching when specified skills for the adult learners are the focus of the consultation relationship (Friedman, Woods, & Salisbury, 2012; Hanft, Rush, & Shelden, 2004; Knight, 2007; Peterson, Luze, Eshbaugh, Jeon, & Kantz, 2007; Salisbury, Woods, & Copeland, 2010). It is also salient to recognize that the practice of coaching might be categorized as instructional, peer, cognitive, or a hybrid form (Knight, 2007).

When engaged in a coaching relationship, an early childhood consultant assumes the role of “coach” and regularly meets with a parent, child care provider, or preschool/infant–toddler teacher (hereafter referred to as “coachee”) for the purpose of promoting the coachee's competence and confidence in executing his or her primary role with children. The goal is to have coachees implement effective practices to support children's healthy development (Fox & Hemmeter, 2011; Hanft et al., 2004; Rush, Shelden, & Hanft, 2003). Essential to this coaching relationship is the coachee's identification of self as learner, as well as educator and/or care provider of children (Woods, Wilcox, Friedman, & Murch, 2011).

A partnership orientation is key to a coaching relationship and includes (a) equality between the coach and the coachee, (b) collaborative decision making or choice, (c) a respect for each participant's point of view, (d) active dialogue between coach and coachee, (e) opportunity for reflection, (f) application of learning, and (g) reciprocity (Friedman et al., 2012; Knight, 2007). Similar characteristics define partnership in consultative relationships in which a positive relationship between consultant and learner is the underpinning of successful consultation (Buysse & Wesley, 2005; McWilliam, Tocci, & Harbin, 1998). This supportive, partner-oriented foundation is the basis for working relationships that will result in increased capacity for coachees to effectively care for and educate children.

Coaches should be experienced practitioners who understand adult learning features and characteristics, including strategies for active learner participation (Dunst & Trivette, 2009). Effective coaches are skilled active listeners, proficient in joint planning and comfortable offering feedback to help coachees develop skills relevant to their roles with children (Dunst & Trivette, 2009; Fox, Hemmeter, Snyder, Binder, & Clarke, 2011; Friedman et al., 2012; Joyce & Showers, 2002; Knight, 2007; Onchwari & Keengwe, 2008; Sheridan, Edwards, Marvin, & Knoche, 2009). Knowledge about evidence-based interventions for promoting child development and solving challenges encountered by caregivers of young children, many of whom are at risk for or demonstrating developmental delays, is critically important (Woods et al., 2011).

Coaching has proven effective in transforming coachees' practices as well as supporting positive outcomes in young children. A number of researchers have found evidence for improved practice when group training is followed by on-site individualized mentoring from a coach, who provides feedback and follow-up support for effective implementation of newly learned skills/practices (Fox et al., 2011; Neuman & Wright, 2010; Onchwari & Keengwe, 2008; Powell, Diamond, Burchinal, & Koehler, 2010; Snyder & Wolfe, 2008). Parent and teacher efficacy and confidence have also improved as a function of coaching and other capacity-building practices similar to coaching (Brown, Knoche, Edwards, & Sheridan, 2009; Heller et al., 2011; Trivette, Dunst, & Hamby, 2010). These competencies have, in turn, been linked to improved classroom practices (Pianta, Mashburn, Downer, Hamre, & Justice, 2008; Powell et al., 2010; Raver et al., 2008), as well as improved child outcomes including cognitive and adaptive skills, and early language/literacy development (Mashburn, Downer, Hamre, Justice, & Pianta, 2010; Powell et al., 2010; Tamis-LeMonda, Bornstein, & Baumwell, 2001). Furthermore, coaching has resulted in positive change in parenting behaviors (Kelly, Buehlman, & Caldwell, 2000; Marchant, 2001).

Although literature is available on the positive effects of collaborative consultation and coaching on the instructional practices of teachers, child care providers, and families and subsequent child outcomes, little is known about the reactions, perspectives, and needs of these persons as coachees. Although a few studies have investigated the perspective of coaches, little is known about the perceived experiences of coachees (Lanigan, 2011; Salisbury et al., 2010; Weatherston, 2010). The purpose of this study was to understand the experiences of coachees who were engaged in coaching relationships to support and benefit their interactions with young children and their families. This study sought to understand the following: What benefits and challenges did coachees perceive as they participated in a coaching relationship? How have the coachees' experiences with coaching resulted in personal and professional change? Findings from this study provide a voice to coachees who are the active participants in coaching. The study identifies strengths and limitations of coaching and contributes to the understanding of essential characteristics and the implementation of coaching as a practice for supporting adult learning. This information is useful for the hiring of early childhood coaches and design of professional development activities.

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METHODS

To understand the perspective of coachees, a qualitative approach was selected as the methodological design for the study. Qualitative research is appropriate under conditions that warrant the exploration of a topic (Creswell, 2013). In this case, the perspectives of coachees involved in coaching relationships has been understudied; as a research team, we hoped to illuminate the authentic experiences and viewpoints of participants through in-depth interviews and open-ended survey questions. Furthermore, the qualitative approach provided an opportunity to empower the coachee participants. The qualitative process allowed the voices of the participants to be heard; the views and perceptions of teachers, providers, and families are often neglected in the study of the implementation of early childhood programming.

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Research context

This study was part of a broader inquiry conducted to evaluate an early childhood coach training series offered by a Midwestern state department of education. The 3-day training was developed by a multidisciplinary team of state stakeholders to provide expanded, consistent professional development for early childhood coaches.

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Participants

Participants in this study included 20 early childhood coaches and their coachees. The coach participants were purposefully sampled to represent the broad range of service contexts, settings, and initiatives that use coaching as a professional development strategy. Coaches were selected to represent early intervention/early childhood special education, mental health/social emotional programming, early childhood quality initiatives, and Early Head Start and Head Start in various geographical locations in a Midwestern state. Furthermore, they were selected to represent professionals with varied levels of experience and background in coaching. After the coaches were invited to participate in the study and provided consent, each was asked to select one member of her caseload of coachees to be invited to participate in the evaluation activities. The coach–coachee dyads had, at a minimum, a 6-month coaching relationship. In one instance, one coach was serving two coachees in a single classroom.

The 20 coach participants had a mean age of 37 years (range of 23–54 years) and all were female. Coaches identified their ethnicity as White, non-Hispanic (82.4%), African American (5.8%), and biracial/multiracial (11.8%). The education levels of the coaches were as follows: graduate degree (35.3%), some graduate coursework (23.5%), bachelor's degree (29.4%), associate's degree (5.9%), and some training beyond high school (5.9%). The coaches' average experience in early education and care programs was 13.4 years (range of 2–35 years), and their average experience as a coach was 4.38 years (range of 0–21 years).

The 21 coachees included 18 preschool teachers and child care providers and three family members of young children enrolled in a variety of preschool, child care, and early intervention services (Table 1). All were female, with a mean age of 31 years (SD = 8.7). Many had completed education beyond the high school level, with 42.2% reporting completion of a 4-year college or graduate degree. Coachees who were preschool teachers or child care providers had an average of 7 years of experience teaching young children.

Table 1.
Table 1.
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The coaching interactions (meetings between coach and coachee) took place in a variety of settings including homes, child care settings, and preschools. Coaches met with coachees one to four times monthly, with sessions generally lasting from 30 to 60 minutes. The nature of the visits varied according to the goals of the program. For example, some coaches focused on improving program quality, some on ameliorating children's mental health concerns, and some on promoting children's development as delineated by IFSP or IEP goals.

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Procedure

Two sources of data were collected and analyzed for this study. First, coachees participated in in-depth, semistructured interviews during which they were asked to respond to five structured, open-ended questions. Interviews were conducted by members of the research team. Questions were designed to gather information on the experiences of the coachees who participated in the coaching intervention. All interviews were audiotaped and recordings were transcribed verbatim. Second, on two occasions approximately 2 months apart, coachees provided written responses to four open-ended questions. The interview and survey questions are shown in Table 2. It is important to note that the coachees in this study were individuals who were both coached and interviewed one-on-one, with the exception of one set of participants, who were coached and interviewed together.

Table 2.
Table 2.
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A thematic analysis framework was utilized as the data analysis format. Data were analyzed across all coaches, irrespective of work setting. “A priori codes” were not identified for this study; rather, the research team, composed of the primary investigator and two graduate assistants, searched printed transcripts and surveys for emergent categories of information (Creswell, 2013). Next, team members independently read the coachees' responses to each question, highlighting significant segments in the data that informed the researchers' understanding of coachees' perceptions of their experiences with the coaching process. Each segment was coded with a word or phrase that captured its meaning. Team members then compared lists of significant responses and the corresponding codes. For discrepancies, the research team discussed the response and/or the code and came to a consensus on the relevant code.

The transcripts of both the interview and the open-ended survey and the initial coded segments were subsequently entered into MAXQDA10, a qualitative data analysis software program. The software provided a method to organize and retrieve codes and thus facilitated data analysis. Using an iterative process, the research team examined the codes that were discovered in the participant responses and grouped the codes into categories. The transcripts were reviewed multiple times in relation to the categories and the categories were further refined. The data revealed sixteen final categories/subthemes that were grouped into five broader themes.

The research team conducted a member check to ensure the validity of the findings. Initially, two attempts were made via e-mail to contact 10 coachees who had participated in the study; a document summary of themes and related questions was sent to each targeted individual. E-mail was the only available method of contact. These attempts were unsuccessful. As an alternative strategy, two coaches who had participated in the larger evaluation study were contacted and asked to facilitate communication with two of their coachees directly. One coachee had participated in the original interviews and one coachee had not. These two coachees were then contacted by a member of the research team, and a summary of the major findings was shared through a phone conversation. The coachees were asked whether the findings corresponded to their perceptions and were complete in light of their experiences with the coaching process and whether the interpretations were fair. The coachees confirmed the accuracy of the results as typifying their experiences with their coaches, and, therefore, the themes that were identified through the analysis were not modified following the member check.

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RESULTS AND DISCUSSION

Five main themes and 16 subthemes emanated from the iterative analyses of the interviews and open-ended survey responses (see Table 3). The themes included the coachees' reflections on the unique characteristics and value of their coaches, the dyadic coaching relationship, and their own personal growth as a function of participating in coaching partnerships.

Table 3.
Table 3.
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Theme 1: Qualities of the coach

Coachees valued the skills and rich background of their coaches. The specific value was in their coaches' knowledge and expertise in early childhood and experience working with young children, as well as their abilities to provide fresh perspectives to situations in home or classroom setting.

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Subtheme 1: Coach's knowledge and expertise

The coachees expressed great respect for their coaches' knowledge of child development and effective educational practices, as well as the coaches' expertise and advice for them when they had questions or challenges. One participant shared this about her coach: “She is resourceful, knowledgeable, and empowering! She backs up all of what she says through credible information.” Some participants mentioned that their coaches had particular areas of expertise such as training in play therapy and family counseling, but more often, coachees were referencing their coaches' global funds of knowledge for addressing the early learning environment or children's individual needs. When one participant was asked what she would miss most if she did not have a coach, she replied, “Her advice. When we're going through difficult times, that's probably what I'd miss the most.”

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Subtheme 2: Coach's experience working with young children

Coachees recognized that their coaches' knowledge and expertise were a direct product of having had many years of experience working in the field of early childhood education. Such experience lent credibility to the ideas, techniques, and strategies that coaches might offer coachees. One coachee explained, “They know what's going to work with those children because it's not something brand new to them.” There seemed to be a perception that coaches had previously worked through some of the same issues currently faced by coachees, making their solutions plausible.

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Subtheme 3: Coach's ability to provide a fresh perspective

A third quality that the participants appreciated in their coaches was the coaches' abilities to serve as “Another set of eyes,” providing fresh perspectives. Some coachees felt that being in the trenches limited their ability to see incremental progress in children. Coaches, alternatively, were able to observe and point out these changes. Other participants mentioned the benefits of being able to access a “second opinion” about a child or situation. One stated: “I think what I like best is having another person, another opinion. Kids are complex.”

The capacities of the coach were understandably important to the coachee. Other studies have identified similar coach characteristics as critical to the coaching relationship (Pianta, 2011; Weatherston, 2010; Woods et al., 2011). In this study, coachees reported valuing both their coaches' experiences in working with children and the expertise coaches demonstrated in designing effective interventions for challenges faced by coachees. Coaches' abilities to guide the participants' understanding of child development information (Peterson et al., 2007), as well as offer concrete strategies for working with children (Hanson, 2003; Weatherston, 2010), were likely influential to coachees' abilities to implement effective practices with children.

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Theme 2: Resources provided by the coach

The benefit of the coaches was not only in the depth of experience and background that they provided to their coachees. Coachees also reported that coaches provided both tangible and intangible resources including (a) ideas, strategies, and techniques for effective practice; (b) formal professional development opportunities; and (c) a physical presence in the classroom.

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Subtheme 1: Ideas, strategies, and techniques

Coaches drew upon their knowledge, expertise, experience, and personal perspectives to serve as a rich source of ideas, strategies, and techniques for enhancing early learning environments, promoting child development, and addressing specific challenges encountered by the coachees. This was the most commonly reported benefit of the coaching process for these interviewed coachees. As one participant mentioned: “She has a lot of ideas to help us in the classroom. She thinks outside of the box, which we need with some of our kids.”

Coachees appreciated coaches' modeling techniques for them: “She's done a lot of role modeling, and she's shown me a lot of strategies and techniques that I can use in the classroom that I wouldn't have even thought to even use or that it would even work.” At times, coachees referred to the ideas offered by their coach as innovative: “She has fresh, new ideas.” At other times, coachees reported that coaches helped them tweak an existing strategy. In addition, coachees shared that the coaches knew where to seek help if a question was outside the coaches' realms of expertise. One participant shared: “The most helpful thing about my coach is she will tell me when she doesn't know and will find me the answer.”

Bringing tangible objects into the classroom to supplement the learning materials was another way in which the coach served as a resource for enhancing the early learning environment. A coachee said that she appreciated these items: “The things that (my coach) brings in the classroom, like more dress-up things, just the little things that improve my classroom.” Although mentioned by several coachees, the delivery of tangible objects was not as widespread as the intangible supports.

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Subtheme 2: Formal professional development opportunities

Coaches served as a resource for professional development opportunities that enabled participants to enhance their skills. Some training was directly delivered by the coaches: “I enjoy the behavior trainings she does.” Some professional development was supplied through written or Internet sources: “She always brings me articles or tells me to go to a website. Or, we'll go to a website together and we find out those ‘whys.'” Coaches also referred the coachees to community training programs or workshops as needed (e.g., Love and Logic).

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Subtheme 3: Physical presence in the classroom

There were times when the coachees reported that the actual physical presence of the coach in the classroom was a valued resource. Coaches were not afraid to pitch in and be the “extra pair of hands” needed at a particular moment. One coachee described this as “supportive” and added: “(If) we have a kid that's having a really hard time, she'll come in, step in, and help us.”

It is not unexpected that resources offered by the coach are of benefit to this group of coachees. In fact, it is at least in part through the resources offered by coaches that practitioners and families are able to make changes in their practice. Other studies of coaching have identified some of the intangible resources offered by coaches, such as brainstorming, modeling, and goal setting as particularly valuable in the coaching relationship (Koh & Neuman, 2009; Lanigan, 2011). Interestingly, tangible resources are of less substantial benefit (Neuman & Wright, 2010; Weatherston, 2010). That is, the strategies and ideas that evolve from the coaching interaction are more appreciated than physical resources alone. These findings align with a perspective of coaching as a support strategy that is based on practice and process, rather than an approach driven by the provision of materials.

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Theme 3: Qualities of the coach–coachee relationship

The training of the coaches involved in this study included substantial content on supporting skills to promote the development of effective dyadic relationships with families, child care providers, and preschool teachers. The perspectives of coachees indicated that they experienced these relationship skills in action through defining factors of a strong relationship such as reciprocity, effective communication practices, giving and receiving feedback, empowerment, and relationship satisfaction.

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Subtheme 1: Reciprocity

The coach–coachee relationship is a two-way street. Many of the coachee responses reflected the mutuality of the coaching process. For the most part, coachees expressed deep feelings of trust in their coaches. The dependability and reliability of the coach played a major role in the development of trust. One participant said, “She honors her promises. She is a person of her word.” Coachees appreciated coaches who could be counted upon to keep appointments, and those who demonstrated responsiveness by obtaining supplies or information discussed in coaching sessions in a timely manner.

Coachees were not merely receptacles for the knowledge and techniques shared by coaches. They came to the table with their own unique funds of knowledge, skills, and strengths. Coachees reported that they enjoyed the chance to share their own ideas. “Bouncing ideas” off the coach allowed a coachee to more deeply explore ideas, get advice from the coach, and refine the strategy or activity for effective implementation. It served as a form of interactive problem solving. A coachee explained: “When she sees that things aren't working, or when I see things that aren't working, it's nice to be able to bounce ideas off of each other. It works really nicely.”

The presence of trust in these relationships resulted in coachees feeling able to voice concerns, share fears, and give honest opinions about suggested strategies or techniques. One coachee explained it this way: “(My coach has) really taken the time to get to know me, my motivations, hopes, fears, road blocks, both personal and professional, so I never hold back or feel like I have to ‘put on a show' when she comes.” One coachee felt able to consider the coach's input and utilize or set aside the information at her discretion: “If you want to use it, you can and if not, they're not offended.” When asked what advice they would give to the future coachees, several respondents suggested that coachees do not hesitate to be honest with their coaches. As one coachee explained: “Be completely open, be honest, lay your cards on the table. You have absolutely nothing to lose and everything to gain.”

In addition to trust, coachees felt that their relationships with their coaches were characterized by mutual respect. Although coachees respected the knowledge and expertise of the coaches, the coaches, in turn, communicated authentic value for the roles and competencies of coachees. This was conveyed by a coachee who said, “We have established a good relationship centered around a positive attitude and mutual respect.”

Another manifestation of the reciprocal nature of the coach–coachee relationship was that respondents characterized it as a partnership. Coachees found that they were able to develop partnerships with their coaches around common goals, a mutual enjoyment of children, and shared philosophy regarding the development of children. Several stated that they worked well together. As one coachee stated: “Mutual respect and common goals and interests help us to stay focused and brainstorm on working together, pooling many outside resources, in regard to achieving our goals.” The coachees seemed to feel, as the participants in Cambray-Engstrom and Salisbury's (2010) study did, that coach and coachee were on “equal footing” (p. 270).

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Subtheme 2: Communication practices

This group of respondents identified strong communication skills as an integral factor in an effective coaching relationship. Coachees shared that coaches were good listeners: “She listens, then gives me suggestions or asks me to think about it and what do I think?” Coaches were described as approachable and nonjudgmental: “It is very easy to talk to her about concerns or things that are going well.” The term “open communication” was used by a number of coachees, as in this example: “We have a wonderful relationship with open communication. We work very well together.” Coachees shared that they were quite comfortable asking questions of their coaches, and this was a key piece of advice they wished to share with future coachees: “If you have any sort of question, or any kind of concern, or ‘I can't do this' mentality, make sure you say something to your coach because if you have the right coach, (she) will help you through it.”

One specific communication practice that was noted and valued by coachees was the coaches' use of reflection. Reflection in early childhood coaching refers to an interactive process whereby a coach prompts a coachee to think about her actions in light of her intended objectives. Through active engagement in discussion with the coach, the coachee is encouraged to self-assess or consider ways to generalize previous knowledge and skills for addressing current challenges (Friedman et al., 2012; Hanft et al., 2004). Coachees reported valuing opportunities to engage with their coaches in the reflective process. One coachee said, “My coach was able to reflect with me on what worked and what didn't work.”

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Subtheme 3: Giving and receiving feedback

Coachees reported getting a great deal of feedback from their coaches, something they viewed as a pathway to improved practice. This was illustrated by the following statement from a coachee, “I believe that I am helping the children more because of the feedback my coach has given me.” Feedback reportedly took the form of positive reinforcement of effective practices or was offered as suggestions for change—both forms of input were generally appreciated by coachees. A respondent put it this way:

Everything that I've talked to her about she's been able to either say “Yeah, I think you're on the right track,” or “Here, let me show you that there might be something that you could do differently,” or “Maybe we can talk to somebody about that.”

Another noted, “I like receiving the feedback. I know what I'm doing correctly and things that I could improve.” One teacher described it this way: “She also points out things that we're doing good in the classroom that we may not see because we see the child every day and she comes in every once in a while.” Most coachees reported seeing corrective feedback from their coaches in a positive light. Feedback has also been viewed favorably by coachees in other studies (Koh & Neuman, 2009) and is an essential characteristic to support adult learning (Dunst & Trivette, 2009).

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Subtheme 4: Empowerment

Empowerment refers to the enhancement of one's power, confidence, or self-esteem, and participants reported experiencing this as a result of coach–coachee relationships. Coaches were described as caring, concerned, and approachable—qualities that helped coachees feel comfortable in extending themselves and growing as competent parents, child care providers, and teachers. Coachees stated that they felt encouraged to be their best, to be successful, and to solve their own problems. One said,

It's really empowering for me, very encouraging, and they bring out the best in me. They're always asking questions that help you come up with solutions. Like you're doing your own problem solving so you do feel more power because of the choice that you made.

Several coachees described their coaches as motivators or advocates. One reported: “She is one of my biggest cheerleaders!” Coaches supported their coachees, helped them define and focus upon goals, and sometimes even pushed the participants to attain established goals:

They can help you, if you have a specific goal, but don't know how to get it, they can help you get focused. They can push you to better yourself. They can say, “This is how we can do this.”

In addition, coachees said that they felt that coaches were on their side, looking out for their best interests, and promoting their success. One mother put it this way, “She's amazing... an amazing advocate for me and my family” and went on to explain how her parenting skills had grown since beginning to work with the coach.

Many coachees spoke of appreciating the help and support given to them by their coaches. They often couched this in terms of the coach “offering” support and being “willing” to help. This suggested that the coaches' help was contingent upon the request of the coachee, a practice known as “helpful helping.” Dunst and Deal (1994) described contingent help-giving as occurring when

help-seekers are encouraged to play a major role in deciding what is important to them, what options they will choose to achieve intentions, and what actions they will take in carrying-out intervention plans. The help-seeker is viewed as the essential agent of change; whereas, the help-giver's roles are to support, encourage, and create opportunities for the help-seeker to become competent (pp. 166–167).

The responses of these coachees would indicate that this was the modus operandi of many of their coaches.

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Subtheme 5: Relationship satisfaction

Participants expressed overwhelmingly positive attitudes about their relationships with their coaches and their experiences in the coaching process. Some of the descriptors used included “above expectations,” “wonderful asset,” and “I love everything about it.” Positive responses were recorded in response to several of the interview and survey questions including, somewhat surprisingly, “What is most difficult about coaching?” and “What would you like this coach to do differently?” In fact, many coachees replied “Nothing” in response to these two questions. Coachees were, in contrast, profuse with their expressions of satisfaction with coach–coachee interactions: “I am very satisfied with my coach,” and “There is nothing that I would suggest to be done differently.”

Such evidence of close, positive relationships between coach and coachee may have ramifications when coaching support is withdrawn. One coachee expressed: “I never want it to end.” Other participants shared similar feelings of sadness at the thought of no longer working with their coaches. One said, “She might be leaving, so that would not be good.” Programs must carefully consider the implications of removing coach support and carefully scaffold the change.

As has been previously described, the coachee participants viewed the quality of the coach–coachee relationship as fundamental to the success of the coaching experience (Heller et al., 2011; Lanigan, 2011; McWilliam et al., 1998). Partnership has been viewed in other studies as an essential element of coaching (James & Chard, 2010; Knight, 2007). In coaching, or consulting, the process is driven by the relationship; effective coaching focuses on the relationship as a mechanism for supporting change in the coachee (Hanft et al., 2004; Johnston & Brinamen, 2012; Wesley & Buysse, 2006). Trust between coach and coachee has been reported as essential (Knight, 2006). Positive relationships have been investigated as a potential moderator of coaching effectiveness and are identified as important to participant outcomes and behavior change (Brown et al., 2009; Green, Everhart, Gordon, & Gettman, 2006; Lanigan, 2011).

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Theme 4: Coachee transformation

There were profound and interesting findings regarding the coachees' perceptions about how they had changed as a result of participating in the coaching process. Transformations occurred in two primary arenas—improvement of practice and affective changes.

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Subtheme 1: Improvement of practice

Coachees articulated changes they had made with regard to their daily practice in home, child care, and preschool settings. Improvement of practice was identified across three areas—enhanced knowledge of children, stronger skills for promoting children's development, and more effective preparation for working as a member of a team.

Participants said that they gained knowledge about typical development of infants, toddlers, and preschoolers, in general, and felt that they better understood the specific children in their care. A parent said, “She helps me understand my child.” When asked what advice she would give future coachees, another parent said that she would tell them that a coach can “help them get more of an understanding about where the child is at, what they want to do with the child, even watch the child grow as they're doing things that will help (the child).”

Coachees reported improved skills as a result of working with coaches. Respondents felt that they had gained valuable competencies for interacting with children, arranging learning environments, using structure and routine, designing developmentally appropriate activities, and supporting positive behavior by working with their coaches. One parent shared, “I'm more understanding, I guess. I've learned a lot. I didn't really know much about being a mom. It really kind of taught me.” A preschool teacher stated, “I feel I have grown as a teacher with new strategies that I hadn't thought about before.”

Problem solving was a specific skill mentioned as an area of growth. Coaches helped coachees focus on issues, generate alternatives, and select a strategy and evaluate its effectiveness through use of reflection and feedback. A participant recalled, “They're always asking questions that help you come up with solutions. You're doing your own problem solving.”

The generalization of skills across time and setting is a desired outcome of coaching. Coachees shared that they were using strategies learned from their coaches to promote the development of all children in their care, not just those identified for particular programs such as Part C special education services. One teacher explained, “I really want to learn how to utilize everything that I have in a lot of different ways to help all the children who need help. Not just the ones with special needs, my regular kids.” Coachees stated that they learned strategies that could be useful in future scenarios with children and families. Respondents felt able to adapt or modify new activities on the basis of principles they had learned from their coaches. One participant summed it up well: “As it stands now, I am learning from my coach even when my coach is not there. She has given me so much, that several times per week I can do something, or step outside my ‘box' and expand my children's range, depth, and knowledge.”

Finally, as coachees progressed in developing working relationships with their coaches, they learned that it was possible to maximize the coaching experience by preparing for coaching sessions. Some strategies they suggested for future coachees included (a) jotting down questions throughout the day, (b) thinking about possible goals for children and communicating them to the coach ahead of the session, and (c) planning an uninterrupted time with the coach.

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Subtheme 2: Affective changes

Affective changes refer to transformations of emotions, perceptions, and self-concept, and such changes were reported by these respondents as a direct result of their participation in the coaching process. The coachee participants reported impacts in affective domains including open-mindedness, commitment, persistence, and self-image.

Many coachees felt that open-minded attitudes allowed them to fully benefit from their coaches' input, although it was challenging at times. One person said, “I've changed a lot because I guess she basically opened up my mind to more ideas that I can use that I wasn't using.” Several coachees said that it was crucial to “put yourself out there,” conveying the need to commit wholeheartedly to the process, and remain open-minded. They advised future coachees to be both willing to try interventions and persistent in utilizing them. “If you really and truly want to make your daycare better you really need to put yourself into it 100%. Your coach will usually put herself into it 100%.”

Coachees shared that their perceptions of themselves had changed as they came to realize how they could meaningfully impact the development of children in their care. One participant described the shift in self-image this way: “I think I am more a child care provider than a babysitter,” and a parent stated: “It changed the whole way me and my kids are with each other.” Some coachees went so far as to claim that they had changed fundamentally as people. This growth in self was attributed to the input of knowledge and skills, as well as the support and validation, they received from their coaches. One respondent shared, “I have become a better person and I've become a better child care provider through the coaching experience, with different suggestions and different ways of doing things.”

Coachees in this study found that they were transformed personally in their knowledge and child development skills. They also reported changes in their self-concept and more confidence in their work. Although the investigations into coaching are limited, changes in practice and attitude have been considered markers of effective coaching interventions. Studies of adult learning, including coaching, have indicated that use of problem solving can support change in practice and behavior (Dunst & Trivette, 2009), as well as skill generalization (Hanft et al., 2004). Specifically, studies of coaching have revealed effective change in instructional practice in the target areas of language and literacy (Koh & Neuman, 2009; Neuman & Wright, 2010; Powell et al., 2010) and social–emotional development (Raver et al., 2008), as well as improved confidence and competence in skill use (Brown et al., 2009; Heller et al., 2011; Lanigan, 2011).

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Theme 5: Challenges to the coaching process

Although coachees overwhelmingly view-ed their coaching experiences as positive, a number of challenges were also identified. There were issues of time, situations that caused discomfort, and reported difficulty applying strategies developed in the coaching sessions.

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Subtheme 1: Time

Although the word “time” was frequently used when coachees were asked “What is most difficult about coaching?” there were variations in intended meaning. Some participants commented on the availability of the coach, expressing that the coach was not able to come frequently enough: “Once a month she's here... I'd like her here more.” Some referred to scheduling challenges such as finding a mutually agreeable time or having enough time in the busy daily routine for a coach–coachee conversation uninterrupted by child care responsibilities. One coachee said, “Finding the time to have the coaching conversations, that's the hardest part.” Some respondents stated insufficient time during the coaching session to cover the myriad of children's needs. This was evident in the following response: “I would like a full hour for each session. We do have behaviors in our classroom. Thirty to 45 minutes isn't enough time. I know (COACH) doesn't have a lot of time for just us, but we value her input.”

The challenges of “time” were sometimes attributable to or exacerbated by the workloads of either the coach or the coachee. Coachees understood that coaches often served numerous sites, requiring travel and coordination of diverse schedules. One coachee explained, “She's got a ton on her plate.” In addition, caseloads or class sizes of coachees were large. This led to difficulties scheduling coaching conversations and individualizing interventions. A preschool teacher said, “I think another thing that makes it difficult is that I have 17 kids in the morning and 17 in the afternoon. It's hard for me to focus on one child for a long amount of time.”

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Subtheme 2: Coachee's discomfort

Some coachees expressed discomfort with the coaching process. The presence of a coach in one's home or work environment led some coachees to feelings of being watched or evaluated. For some, this engendered feelings of fear or nervousness that they would receive criticism. One participant shared, “Sometimes it's a little hard to hear the negative feedback but that's a part of it, and the only way to improve is to hear what you're doing incorrectly.” One coachee shared that there are times she does not feel open to sharing her classroom. For her, this was what was most difficult about coaching:

Just knowing that not every day is gonna be a great day and almost feeling like your every move is being watched. So, depending on your mood on the day would be the most difficult, not always feeling so open to sharing your teaching with somebody.

Other respondents mentioned concern about the balance in the coaching relation-ship—one worried that she talked too much and another felt that the coach talked too much. Some coachees observed tensions among team members, which created feelings of discomfort for them. One said, “If she has ‘differences' with another (team member), I don't want to know about it. And I don't want to be put in the middle of it.”

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Subtheme 3: Difficulty applying strategies

One of the most commonly expressed challenges for the coachees was that of applying the strategies or interventions developed during the coaching process. Coachees reported that more showing, modeling, feedback, and help were needed to ensure effective implementation. One coachee said that at times, different ideas were needed because the initial strategy was not effective. One of the parents shared that it was challenging for her to recall all the steps to the intervention when she needed to use it in real time, after the coach was gone. She described her dilemma this way:

You're sitting there having a conversation. It's not actually like one-on-one actions. We're not working through it. We're talking about how we're supposed to work through it. Whenever they leave, then we have to sit there, as a parent, we have to jump back and try to remember exactly how those steps that we went over in the coaching session (went), as well as trying to incorporate it, at the same time trying to deal with other things.

One coachee had these ideas for improvement of the coaching process: “More time. More showing. More helping. That's how it sticks.”

Challenges are inherent in implementing a responsive strategy such as coaching and need to be carefully considered by program developers so as to make attempts to mitigate perceived barriers such as time allowed for coaching contacts (Brown et al., 2009; Knight, 2006; Onchwari & Keengwe, 2008), including the frequency and duration of visits (Green et al., 2006), or discomfort of coachees. Furthermore, workload of coaches and coachees can result in scheduling challenges and consequently a barrier to effective coaching (Onchwari & Keengwe, 2008).

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CONCLUSIONS AND IMPLICATIONS FOR PRACTICE

The purpose of this study was to understand the experiences of early childhood coachees who had engaged in coaching relationships to support their interactions with young children and families. Importantly, the study attempted to give coachees a voice; literature has examined the consultant/coach perspective, but limited findings are reported from the perspective of the coachee (Koh & Neuman, 2009; Lanigan, 2011; Salisbury et al., 2010). This study contributes to that limited literature base. With an increase in the use of coaching as a strategy for professional development and family support, it is important to learn about the experiences of those who are involved in the process to continue to evolve the practice.

There are several conclusions that can be drawn from this study. First, the study demonstrated that coachees did perceive a gain in their skills through engaging in coaching interactions. This is particularly significant given that the primary goal of coaching is to guide and support effective adult practices that promote the well-being and positive development of young children and families. Although observational data on coachee practices were not analyzed, the changes reported by coachees in their perspectives, approaches, and practices with children can be interpreted as positive outcomes of coaching. Other studies have also identified positive associations between coaching and changes in teachers' attitudes and behaviors (Heller et al., 2011; Mashburn et al., 2008). Coaching, therefore, should continue to be considered as an effective strategy for the professional development of early childhood practitioners.

A second key finding was the overwhelming positive response from coachees. They found true value in their relationships with their coaches and experienced both personal and professional growth through partnerships with their coaches. Their positive experiences were equally dependent upon the expertise and skill of the coaches, as well as the quality of the dyadic interactions with their coaches. Either expertise or quality interactions in isolation would not have been sufficient for promoting desired outcomes.

Third, the study provides insight into future directions for the implementation of early childhood coaching practices, including the hiring of early childhood coaches and their ongoing professional development. As reported by the coachees, there are essential, or favorable, coach characteristics to consider when hiring early childhood professionals as early childhood coaches. Hiring coaches with necessary early childhood knowledge and experience is essential. However, the ability of the early childhood coach to engage in quality relationships is of equal importance. Moreover, professional development efforts for coaches need to be offered and structured in a way that supports the coach in her interactions across both of these dimensions (knowledge and relationship skills), including awareness of discomfort on the part of the coachee. The use of reflective supervision has been used effectively in other studies of coaching (Heller et al., 2011).

Furthermore, there are key implementation features to carefully design. First, the coaching relationship needs to include sufficient dedicated time on the part of both coach and coachee to satisfy the requisite components of a successful problem-solving session. Second, a reflective component was viewed as important by this group of coachees and would be an appropriate and essential element to include in implementing coaching as an adult learning strategy (Dunst & Trivette, 2009; Friedman et al., 2012; Knight, 2007). Finally, agencies must consider a plan for removing coaching support. That is, directed attention must be given to capacity building in coachees so that they continue to become self-reliant and less dependent on coach-driven or coach-directed supports. Many coachees expressed distress at the prospect of removing coach support. This reduction in coach support is a feature requiring thoughtful planning and discussions with coachees and program administrators to explore internal supports that can help maintain the gains achieved in the coaching relationship (Buysse & Wesley, 2005).

There are some limitations to this study that must be considered. Although the variety of coachees across settings is a strength of the study in terms of generalization of findings, it is also a limitation. In-depth analyses could not be completed for coachees across settings; responses might vary on the basis of the work location of the coachee. Furthermore, the sample of coachees included only three family participants. The results are, therefore, less reflective of this particular group than the teacher participants. Finally, the member check included only two individuals. Feedback from additional coachees might yield slightly different results.

Significantly, this study provides evidence that it was worthwhile to ask coachees about their perspectives on their coaching relationships. The respondents were actively engaged in the interview process and willingly provided information on their impressions and reflections regarding their experiences in coaching. The study allowed us to gain an “inside-out” perspective of coachees from multiple vantage points (e.g., child care provider, preschool teacher, or family member). With the insights from this group, coaching as a strategy in early childhood can be embellished. Coaching as a form of professional development is investing in the human capital of early childhood teachers, child care providers, and families. To take full advantage of this investment, the insights and responses of those being targeted must be considered to appropriately shape and guide supports as well as empower participants. Future research teams could benefit from collecting and analyzing data that include the perspectives of intervention participants; they provide novel, meaningful, and complementary insights to study findings.

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Keywords:

coach; early intervention; professional development; qualitative research; relationship-based practice

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