The validity of the agency's surveillance process came into question during the latter half of 2009 when the CAUTI rate rose significantly. Figure 2 illustrates this increase and compares the agency's rate in 2009 with the benchmarking data reported by the New Jersey Benchmarking Project in 2006 (Sienkiewicz et al., 2008). The New Jersey Benchmarking Project began the process of establishing CAUTI benchmarks for home care agencies in New Jersey in order to promote systematic comparison of outcomes between agencies. The agency's 2009 rate increase corresponded with a nearly 50% reduction in agency admissions. This correlation and the stark differences between agency rates and those of the New Jersey Benchmarking Project led the performance improvement department to question the appropriateness of surveillance definitions and methods used for rate calculation.
The agency's criteria for inclusion of patients in CAUTI surveillance data through 2009 included physician diagnosis of UTI and/or positive culture with no reference to the presence or absence of patient symptoms. In addition, infections in patients with any type of device used to assist with urinary elimination, e.g., indwelling urethral catheter, straight catheter, nephrostomy tube, or suprapubic catheter, were included in data collection. Beginning in 2010, the agency modified its CAUTI definition to include only symptomatic CAUTIs based on the criteria identified by HICPAC (2009) (Figure 3). Only those with an indwelling catheter passing from the urethra to the bladder were included in rate calculations.
Through 2009, agency calculations had included the catheter days for only those patients who had been admitted to the agency within the quarter being reported. The agency's surveillance process indicated that infections occurred more often in long-term patients (those who had been open to the agency for more than 2 months). As a result, the reported rates were inflated by the inaccurate denominator, and the rapid rise in the third and fourth quarters was directly related to the decreased agency admission rate. The rate of infection was recalculated based on the CDC formula and catheter days for ALL patients, not just patients admitted during the current quarter, were included. Using the new rate calculation, a reduction in the reported CAUTI rates was noted for 2009 (Table 1). Thus, changing the calculation process to be consistent with CDC recommendations resulted in lower reported rates.
Changes in Education to Support the Performance Improvement Initiative
Once calculation rates and definitions were modified, the agency rate still exceeded those reported by the New Jersey Benchmarking Project. Therefore, the agency's focus shifted to the delivery of patient care. An internal review of the following was completed: agency policies, procedures, standards of care, and patient-teaching tools as they related to indwelling catheter care and management.
Evidence-based practice for management of indwelling catheters in the home care setting was used as a basis for policy and procedure changes and for staff re-education. Primary resources included, “Indwelling Urinary Catheters: Best Practice for Clinicians (Wound, Ostomy and Continence Nurses Society [WOCN], 2009); and consultation with a urologist in community practice. Strategies identified in the Bladder Bundle (APIC, 2008b) were included as appropriate to the home care setting (Figure 4). Specific aspects of the bundle which were amenable to home care intervention included ongoing assessment of the need for indwelling catheterization; consideration of alternative treatments, such as condom or intermittent catheterization; aseptic insertion; and approaches to ongoing maintenance.
Policy and procedure changes were made in the areas of catheter irrigation, catheter change frequencies, specimen collection, and care/changing of the collection bag. For example, parameters for indwelling catheter irrigation were limited to those situations in which blood clots, mucus, or sediment were obstructing the flow of urine (Emr & Ryan, 2004). Routine irrigation of the indwelling catheter was discouraged. The standard of care related to specimen collection was revised to include insertion of a new indwelling catheter prior to specimen collection whenever possible (APIC, 2008b). Scripting suggestions were provided to the RNs when requesting doctors' orders. For example, “the patient is exhibiting signs of a UTI. The catheter has been in place since___. We are requesting an order to change the catheter and obtain a specimen for urinalysis and culture.” Protocols were established for changing and cleansing the collection bags. Education also included indications for indwelling catheter use and alternatives, such as intermittent self-catheterization or condom catheters as appropriate.
Staff education related to CAUTI prevention included all clinical staff, including RNs, LPNs, therapists, home health aides, social workers, and dietician. The detail and instructional strategy varied by discipline. In all aspects of education, principles of infection control were emphasized. For example, hand hygiene has been included in the agency's mandatory annual skilled and nonskilled (HHA)-based competencies since 2010. The education plan for patient and caregiver also included hand washing and a greater emphasis was placed on the need for appropriate peri-care and the proper care and cleansing of catheter connection sites, drainage spouts, and drainage bags with return demonstration of all instruction expected. Implementation of sterile technique for catheter insertion and specimen collection was a focus of skilled nursing instruction.
Varied instructional strategies were used to educate staff (Figure 5). Mandatory clinical competencies are skill-based demonstrations, which must be completed by the RNs, LPNs, and home health aides annually. Mandatory annual self-instruction modules are self-study packets completed by all agency staff prior to their annual review. Additional self-instruction packets are presented to discipline specific staff for completion throughout the year, as a need is identified.
* Large group instruction was provided to all clinical staff, including RNs; LPNs; physical, occupational, and speech therapists; dietitian; and medical social workers, during a monthly forum. Clinicians were able to attend in person or receive the information electronically. An overview of the CAUTI problem and definition of a symptomatic CAUTI were presented. In addition, guidelines to prevent CAUTIs, an introduction to the new/revised standard of care, policies and procedures, and patient education tools were included.
* Small group instruction via team meetings was provided by the staff educator. Instruction included lecture and demonstration of techniques for specimen collection, catheter securement, changing and cleansing the collection bag, and peri-care. Discussion included indwelling urinary catheter management, maintaining a closed system, minimizing catheter irrigation, and the importance of patient diet and hydration in preventing infections. Strategies for managing issues, such as urinary leakage and constipation were also presented.
* 2010 and 2011 mandatory clinical competencies for all skilled nursing staff included catheter insertion procedure. Insertion technique was observed at the agency setting for all with follow-up observations in the home for any new agency employees. A discussion of strategies for reducing CAUTI development followed all staff demonstrations.
* 2011 mandatory clinical competencies for home health aide staff included demonstration of peri-care and indwelling urinary catheter care.
* Mandatory annual self-instruction modules were updated. All clinical staff, RN, LPN, rehabilitation staff, medical social workers, and home health aides were required to review information on the causes of CAUTIs and prevention strategies. Two modules were presented, one for RNs and LPNs, and another for non-nursing staff. Test questions with immediate feedback concluded this module (Figure 6).
* Self-study packets were also designed to include updated nursing policies and procedures. These were distributed to all RNs and LPNs. Following review of the material, a post-test was completed. Immediate feedback was given to nurses with remediation for any score below 85%.
* Case study: The chart of an active patient who had recurrent CAUTIs was selected for review by each clinical team at a monthly team meeting. An interactive discussion facilitated by a member of the staff education department was completed. Staff members were then asked to identify opportunities for improvement in the patient's plan of care.
* Nursing Orientation Program was revised to include evidence-based practices, which are known to decrease the occurrence of CAUTIs. Clinician guides for patient/caregiver education are distributed and reviewed. Patient education tools specific to managing the indwelling urinary catheter are introduced. Clinical competencies completed during orientation include demonstrating proper insertion of the indwelling urinary catheter and related care.
Outcomes of this project were assessed using both a focused review of patients with indwelling catheters, and surveillance of CAUTI infection rates. Care provided to 30 patients who had an indwelling catheter during June 2010 was reviewed. Limited documentation related to patient education was noted and the need for additional staff education related to observation of patient/caregiver skills was recognized. Re-education related to patient education was provided at subsequent team meetings. Ongoing record reviews continue to identify a lack of observation of caregiver technique related to hand hygiene, peri-care, and equipment management but didactic instruction between clinician and caregiver is being documented more consistently.
Surveillance of CAUTI rates continued on a quarterly basis. A goal of fewer than 1 CAUTI per 1,000 catheter days, based on New Jersey Benchmarking project results (Sienkiewicz et al., 2008), was set by the Performance Improvement Department. During the second quarter of 2010, additional data became available for those patients who were rehospitalized at the network hospital with a UTI. The Performance Improvement staff was able to access hospital-based documentation related to culture results and patient signs and symptoms at the time of hospital readmission. As a result, an increase in the reported rate occurred during the second quarter. The majority of staff education occurred during the second and early third quarters, leading to a decrease in infection rates noted during the third quarter. Fourth quarter results demonstrated an unexpected increase in CAUTI rates and was followed immediately by a re-education program with all staff, including a review of agency outcomes related to CAUTIs and strategies for prevention. Following this re-education, the CAUTI rate has dropped for three consecutive quarters, achieving the target goal of <1/1,000 catheter days in the 3rd Q 2011 (Figure 7). This ongoing reduction in the rate of infections was also communicated to the staff as part of an agency meeting and via a poster presentation.
CAUTI surveillance will continue with implementation of the following:
* Track and trend data by both the clinician and the team.
* Monitor infection rates for patients with suprapubic catheters.
* Focused review of the care provided to patients who develop CAUTIs.
* Remedial staff instruction as indicated by record review and observation of care provided during supervised visits.
Implications for Home Health
Providing high-quality healthcare across settings requires an ongoing identification of patient outcomes and the factors that contribute to those outcomes. The nursing process and quality review processes, such as the Plan, Do, Check, Act format, are methods that offer a systematic approach to the examination of issues and introduction of evidence-based interventions when action is needed. This project provided an opportunity to incorporate these processes into the agency's efforts to improve quality of care.
Lessons learned from this project have included:
* Efforts to improve outcomes require assessment of both the techniques for measuring the outcome and patient-care delivery. An assumption that either one alone is the cause of an undesired outcome could prevent the agency from achieving maximum improvement.
* Changing clinical staff behavior requires utilization of adult learning principles and incorporation of various instructional strategies:
* The reason for change must be clearly communicated.
* Barriers to the new behavior and suggestions for overcoming the barriers need to be identified at the outset.
* Feedback loops should be incorporated to increase engagement, application, and retention of new information. Examples included: test questions, skill demonstration, application to case studies, and ongoing notification of outcomes.
* A mechanism to incorporate new information into ongoing staff education is important due to staff turnover and the natural tendency for new behavior to decrease over time until it has been embedded into the clinicians' practice.
* Desired outcomes may be achieved despite a lack of evidence in clinical documentation to support that all aspects of best practice have been employed, as indicated by the ongoing lack of documentation of caregiver observation related to catheter management.
Outcome and Assessment Information Set Implications
Development of a CAUTI may lead to cognitive and functional declines. For example, the altered mental status, which often accompanies a CAUTI in an older adult, may result in the inability to manage medications appropriately or to demonstrate poor judgment with regard to safety. Weakness associated with CAUTI may result in a decreased ability to complete activities of daily living and/or increase the patient's risk to fall. Complications of the CAUTI, medication mismanagement, or a fall could result in the need for emergent care or readmission to the hospital, both of which are measured via Outcome and Assessment Information Set (OAISIS) outcome data. Reducing the occurrence of CAUTIs has the potential to positively impact both functional and utilization outcomes, such as the rate of hospital readmission and emergent care utilization.
Reducing the rate of CAUTIs among home care patients was identified as an agency goal in late 2009. The process for attaining this goal involved a comparison of both the surveillance process and the patient-care practices with evidenced-based practice. Modifications to the surveillance process were implemented and staff education completed based on these findings. As a result, the rate of CAUTI occurrence has decreased steadily during 2011.
Cochran, S. (2007). Care of the indwelling urinary catheter: Is it evidence based? Journal of Wound, Ostomy and Continence Nursing
Emr, K., & Ryan, R. (2004). Best practice for indwelling catheter in the home setting. Home Healthcare Nurse
Getliffe, K., & Newton, T. (2006). Catheter-associated urinary tract infection in primary and community health care. Age and Ageing, 35
Herter, R., & Kazer, M. (2010). Best practices in urinary care. Home Healthcare Nurse
Midthun, S. (2004). Criteria for urinary tract infection in the elderly: Variables that challenge nursing assessment. Urologic Nursing, 24
Sienkiewicz, J., Wilkinson, G., & Emr, K. D. (2008). The quest for best practice in caring for the home care patient with an indwelling urinary catheter: The New Jersey experience. Home Healthcare Nurse
Sorbye, L. W., Finne-Soveri, H., Ljunggren, G., Topinkova, E., & Bernabei, R. (2005). Indwelling catheter use in home care: Elderly, aged 65+, in 11 different countries in Europe. Age and Ageing
© 2012 Lippincott Williams & Wilkins, Inc.
Wound, Ostomy and Continence Nurses Society (WOCN). (2009). Indwelling urinary catheters: Best practice for clinicians
. Mt. Laurel, NJ: Wound, Ostomy and Continence Nurses Society.