Skip Navigation LinksHome > January/March 2014 - Volume 33 - Issue 1 > Patient Service Navigator: Improving Quality and Services an...
Health Care Manager:
doi: 10.1097/01.HCM.0000440619.54761.f9
Article

Patient Service Navigator: Improving Quality and Services and Reducing Cost Under the Affordable Care Act

Piper, Llewellyn E. PhD, FACHE

Collapse Box

Abstract

This article proposes the implementation of a Patient Service Navigator to improve quality, service, and the patient and family experience and to reduce costs in caring for patients in a hospital setting. Under the Affordable Care Act, the Patient Service Navigator is a means to address value-based purchasing whereby hospitals will be reimbursed based on quality and Hospital Consumer Assessment of Healthcare Providers and System scores for Medicare patients. In this article, the reader will learn the history, background, purpose, and role of the Patient Service Navigator as a critical component of a multidisciplinary health care team in supporting inpatient care with a human touch. Navigating for the patient and family in a confusing and complex health care delivery environment is critical today in order to survive the mandates of the Affordable Care Act.

Copyright © 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins

Login

Search for Similar Articles
You may search for similar articles that contain these same keywords or you may modify the keyword list to augment your search.