What attributes determine quality and satisfaction with heal... : Health Care Management Review

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What attributes determine quality and satisfaction with health care delivery?

Bowers, Michael R. Ph.D.; Swan, John E. D.B.A.; Koehler, William F. Ph.D.

Abstract

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discuss.

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Keywords
health care marketing, patient satisfaction, service quality

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