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Health Care Management Review:
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Workforce Cultural Factors in TQM/CQI Implementation in Hospitals

Huq, Ziaul; Martin, Thomas N.

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Abstract

One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.

Copyright © 2000 by Aspen Publishers, Inc.

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