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Workforce Cultural Factors in TQM/CQI Implementation in Hospitals

Huq, Ziaul; Martin, Thomas N.

Health Care Management Review:
Articles
Abstract

One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.

Author Information

Ziaul Huq, Ph.D., is Associate Professor, Department of Management, College of Business Administration, University of Nebraska at Omaha.

Thomas N. Martin, Ph.D., is Professor, Department of Management, College of Business Administration, University of Nebraska at Omaha.

Copyright © 2000 by Aspen Publishers, Inc.