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What attributes determine quality and satisfaction with health care delivery?

Bowers, Michael R. Ph.D.; Swan, John E. D.B.A.; Koehler, William F. Ph.D.
Health Care Management Review:
Original Article: PDF Only

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discuss.

(C) 1994 Aspen Publishers, Inc.