Skip Navigation LinksHome > June 2014 - Volume 20 - Issue 3, Neurology of Systemic Disease > Communication Challenges in Complex Medical Environments
CONTINUUM: Lifelong Learning in Neurology:
doi: 10.1212/01.CON.0000450975.29817.c6
Practice Issues

Communication Challenges in Complex Medical Environments

Lee, Jessica D. MD, FAAN; Hohler, Anna MD, FAAN

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ABSTRACT: The provision of health care is becoming increasingly complex and can involve multiple providers and care setting transitions, particularly as the population is living longer, and often with chronic disease. The Electronic Health Record (EHR) was intended to provide a comprehensive documentation of a patient’s health-related information; however, health care systems often function in isolation with EHRs that are unique only to that system. The EHR may also limit face-to-face communication between treating physicians within the same system. It is only with diligent effort that changes in medical management plans are conveyed among providers. When multiple providers are involved in a patient’s care, physician-to-patient communication may also suffer, which can impact patient satisfaction and outcome. This article describes a scenario in which several lapses in communication occurred, and it outlines other common pitfalls while providing possible solutions for improving communication across the health care spectrum.

© 2014 American Academy of Neurology


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