A 15-facility healthcare organization utilized organizational change management techniques to aid with the adoption of a clinical information system to accomplish desired cultural transformation. The aim of this article was to provide a description of team member and physician attitudes toward change during conversion to a new clinical information system of electronic documentation. The tool developed and utilized was a change readiness survey to assess randomly selected team member and physician perceived readiness for the transition to an electronic documentation system. This article reviewed the rationale for using organizational change management techniques to facilitate adoption of a new clinical information system and discussed development of a change readiness survey tool. It explored the findings from the first 3 years of the survey.
Authors Affiliations: College of Nursing, East Tennessee State University (Ms Pfortmiller); Project: SAFETYfirst Change Management (Ms Mustain); Professor Emerita, College of Nursing, East Tennesse State University (Dr Lowry); Mountain States Health Alliance (Ms Wilhoit), Johnson City, TN.
Reprinted from Pfortmiller DT, Mustain JM, Lowry LW, Wilhoit KW. Preparing for organizational change: project: SAFETYfirst. Comput Inform Nurs. 2011;29(4):230-236. DOI: 10.1097/NCN.0b013e3181f9dc8b.
No outside funding sources were used for this study.
Disclaimer: Authors declare no conflict of interest.
Corresponding author: Jane M. Mustain, MSN, RN, Mountain States Health Alliance, 400 N State of Franklin Rd, Johnson City, TN 37604 (firstname.lastname@example.org).