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Implementation of TeamSTEPPS in the Emergency Department

Turner, Pamela RN, BSN

doi: 10.1097/CNQ.0b013e3182542c6c
Trauma: Innovations in ICU Management

Team training and practice is an essential part of emergency department workflow. TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is a teamwork and communication systems model that has the potential to improve patient safety while also addressing aspects of staff satisfaction and morale. This article describes the experience of one emergency department's implementation of TeamSTEPPS, with a focus on methods of training faculty and staff, progression of implementation over a period of time, and evaluation of the process with recommendations for future growth. Background, history, and specific tools used within the department are described, with an emphasis on “briefs,” “huddles,” and “debriefs” or team “wrap-ups.”

Emergency Department, Harborview Medical Center, Seattle, Washington.

Correspondence: Pamela Turner, BSN, RN, 325 9th Ave, Box 359875, Seattle, WA 98104 (pturner@uw.edu).

The author thanks Anne Newcombe, RN, RGN, clinical director, Emergency Services, Harborview Medical Center, Seattle, Washington; Eileen Bulger, MD, Harborview Medical Center, UW Professor of Surgery, Seattle, Washington; Kat Comstock, RN, William Hurley, MD, Jamie Shandro, MD, Alice Tilton, RN, Emergency Department TeamSTEPPS leadership, Harborview Medical Center, Seattle, Washington; and staff and faculty of the Harborview Medical Center Emergency Department, Seattle, Washington.

The author has disclosed that she has no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

© 2012 Lippincott Williams & Wilkins, Inc.