Chumbler, Neale R.; Kobb, Rita; Harris, Linda; Richardson, Lisa C.; Darkins, Adam; Sberna, Melanie; Dixit, Neha; Ryan, Patricia; Donaldson, Molla; Kreps, Gary L.
Journal of Ambulatory Care Management. 30(4):308-317, October/December 2007.
doi: 10.1097/01.JAC.0000290399.43543.2e