Skip Navigation LinksHome > January/March 2014 - Volume 37 - Issue 1 > Community Health Worker Integration Into the Health Care Tea...
Journal of Ambulatory Care Management:
doi: 10.1097/JAC.0000000000000011
Original Articles

Community Health Worker Integration Into the Health Care Team Accomplishes the Triple Aim in a Patient-Centered Medical Home: A Bronx Tale

Findley, Sally PhD; Matos, Sergio BS; Hicks, April MSW; Chang, Ji MA; Reich, Douglas MD, MPH

Collapse Box

Abstract

Community health workers are ideally suited to the care coordination niche within the patient-centered medical home (PCMH) team, but there are few case studies detailing how to accomplish this integration. This qualitative study documents how community health workers (CHWs) were integrated into a PCMH in South Bronx, New York. Results show that integration was linked to clear definition of their care coordination role within the care team, meticulous recruitment, training and supervision by a senior CHW, shared leadership of the care management team, and documented value for money. By helping the team understand patients' backgrounds, constraints, and preferences, they helped everyone genuinely focus on the patient.

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins

Login

Search for Similar Articles
You may search for similar articles that contain these same keywords or you may modify the keyword list to augment your search.