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Ho, Lynn MD; Swartz, Adam MD; Wasson, John H. MD; for participants from the Dartmouth Primary Care Practice Network and Ideal Medical Practices
Patient-reported experience of care predicts health care outcomes. Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey within their usual Internet-based survey to compare results from the Internet survey, Internet CAHPS survey, and a mailed CAHPS survey. They found that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.
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CAHPS, consumer assessment of health plans, patient experience measures, pay for performance, patient satisfaction, practice ranking
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