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Journal of Ambulatory Care Management:
doi: 10.1097/JAC.0b013e3182955b0f
New Feature: Snapshots of Patient Engagement

The Right Tool for the Right Job: The Value of Alternative Patient Experience Measures

Ho, Lynn MD; Swartz, Adam MD; Wasson, John H. MD

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Abstract

Patient-reported experience of care predicts health care outcomes. Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey within their usual Internet-based survey to compare results from the Internet survey, Internet CAHPS survey, and a mailed CAHPS survey. They found that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.

© 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

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