Skip Navigation LinksHome > January/March 2011 - Volume 34 - Issue 1 > Patients Use the Internet to Enter the Medical Home
Journal of Ambulatory Care Management:
doi: 10.1097/JAC.0b013e3181fff641
Issue on the Medical Home: Original Article

Patients Use the Internet to Enter the Medical Home

Wasson, John H. MD; Benjamin, Regina MD, MBA; Johnson, Deborah MHA; Moore, L. Gordon MD; Mackenzie, Todd PhD

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There is a large gap between the promise of patient-centered medical home (PCMH) and our current capacity to define and measure it. The purpose of this article is to describe the findings of “real-time” patient-reported data about constructs of the PCMH and to demonstrate how an Internet-based method can be useful for obtaining patient report about the PCMH. We find that patients' Internet ratings seem stable and demonstrate relationships that fit constructs and models for the PCMH. We also find that current PCMH performance across this sample of 69 clinical settings is highly variable and still leaves a great deal of room for improvement.

© 2011 Lippincott Williams & Wilkins, Inc.


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