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Innovation and Customer Focus Drive Successful Ambulatory Care Programs

Kane, Daniel A. DrPH

Journal of Ambulatory Care Management:
Trends In Architecture For Ambulatory Services
Abstract

The author identifies shortcomings in traditional hospital based ambulatory care programs. Characteristics of innovative, customer focused ambulatory care programs are delineated, and two examples in breast care and wound care are described.

Author Information

President and CEO, Englewood Hospital and Medical Center, Englewood, New Jersey (Kane)

Copyright © 1999 by Aspen Publishers, Inc.