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Journal of Ambulatory Care Management:
Trends In Architecture For Ambulatory Services

Innovation and Customer Focus Drive Successful Ambulatory Care Programs

Kane, Daniel A. DrPH

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Abstract

The author identifies shortcomings in traditional hospital based ambulatory care programs. Characteristics of innovative, customer focused ambulatory care programs are delineated, and two examples in breast care and wound care are described.

Copyright © 1999 by Aspen Publishers, Inc.

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