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Hard Facts About Soft Skills

Ray, Joel D. MSN, RN, NE-BC; Overman, Angela S. MSN, RN, CNML, NE-BC

AJN The American Journal of Nursing: February 2014 - Volume 114 - Issue 2 - p 64–68
doi: 10.1097/01.NAJ.0000443784.75162.b7
Perspectives on Leadership

This is the third article in a series on leadership coordinated by the American Organization of Nurse Executives (AONE) that highlights how nurses are leading change efforts in hospitals. It describes work done in conjunc-tion with the AONE's Care Innovation and Transformation initiative, which provides leadership development and educational opportunities to nurse managers and staff aimed at supporting nurses at the point of care in making changes to improve the quality and safety of patient care.

The third in a series on leadership coordinated by the American Organization of Nurse Executives, this article describes how one nursing unit changed its model of care to improve both nurses' ability to delegate and communication between RNs and nursing assistants.

Joel D. Ray is a colonel (ret.) in the U.S. Air Force Nurse Corps and the director of surgery service at University of North Carolina (UNC) Hospitals in Chapel Hill. Angela S. Overman is the nurse manager of acute GI surgery at UNC Hospitals. Contact author: Angela S. Overman, aoverman@unch.unc.edu. The authors have disclosed no potential conflicts of interest, financial or otherwise.

© 2014 Lippincott Williams & Wilkins. All rights reserved.